Lily's Kitchen レビュー

Hi there, thank you for taking the time to leave us this review, and I'm so sorry to hear about your recent experience. I've checked our system and can see that one of our team members replied to you this morning regarding the return of your recipes. I apologise for any delay in our response. During particularly busy periods, it can take us a few working days to respond to each email, but we always aim to get back to our customers as quickly as possible. I can also see that the concerns regarding your dog's sickness were not mentioned in your initial emails to us. As we'd like to understand this further, I've sent you a follow-up email today to discuss this in more detail and offer any support we can. Thank you for bringing this to our attention, and we look forward to hearing from you soon.

Hi there, thanks for taking the time to leave us this review. Having Nestlé as our parent company hasn’t impacted the way we make our proper food for pets. Our products are not made at Nestlé factories. The way we develop recipes, source natural ingredients, and work with pet nutritionists, vet, and Product Development team has stayed the same. Our team regularly innovate and improve our recipes and have done since Lily’s Kitchen began, and continue to do so independently. If you have any further questions please don't hesitate to reach out to our Customer Care Team at hello@lilyskitchen.co.uk.