KCS used to be a very efficient company that was a pleasure to deal with but in recent months this has become quite the opposite. They take ages to answer the phone, literally on many occasion I have...
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Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately due to the current world pandemic our suppliers are struggling to get some goods. Our inventory team and our procurement team our working around the clock chasing suppliers and trying to source alternatives, i do apologise if some stock lines are not available. Our phone lines are open Monday - Friday 8am - 5pm, we are experiencing a high demand in calls and the customer experience team are answering the phones as fast as they can to solve everyone's queries/orders, please do hold and your call will be answered alternatively please do not hesitate emailing us at customerexperience@kcs.co.uk were we will be willing to assist you, get your call returned and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Good Morning,
Many thanks for leaving us a review. Unfortunately item 06100518 was currently out of stock and due to the current pandemic our suppliers were struggling to get goods. The item has now arrived back in stock and has been allocated to you order. Our transport attempted delivery on 23/11 and the office was closed. The delivery is now coming back out to you tomorrow.If you have any further items that haven't arrived or any other queries please do not hesitate on calling our customer experience team on 0800 281 9440 or emailing us at customerexperience@kcs.co.uk were we will be willing to assist you and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
商品のレビュー
購入日: 12/10/2020
0
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信頼できるカスタマー
Feefoに#よる#検証#済み
5 years ago
Prompt delivery, Good product.
商品のレビュー
購入日: 18/11/2020
0
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TH
Trillium Montessori House
Feefoに#よる#検証#済み
5 years ago
Trillium Montessori HouseのKCS Educationに関するコメント:
Brilliant service as usual. So quick on delivery!
商品のレビュー
購入日: 19/11/2020
0
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US
Upland Primary School
Feefoに#よる#検証#済み
5 years ago
Upland Primary SchoolのKCS Educationに関するコメント:
Excellent service. Next day delivery if ordering before midday. Customer service center very helpful.
After some very poor service early in the year with damaged items and delayed delivery's , I was cautious about making any new orders with KCS and was discouraged to do so by my manager , so i'm...
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Charlotte
KCS Education
5 years ago
Good Afternoon,
Many thanks for leaving us a review its greatly appreciated so we can better our customer service.
I do sincerely apologise that you wasn't able to reach us via Telephone, The office is open Monday-Friday 8am-5pm. We are experiencing a very hard demand with limited staff due to the current pandemic but please do hold and your call we be answered, alternatively please drop customerexperience@kcs.co.uk an email and someone will call you back or respond to your email.
If you have any further queries please do not hesitate to contact us here at KCS and we will be willing to assist you.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
