Great service. They were in touch constantly in the booking phase & found exactly what I was looking for at the best price available!
0
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MA
Mr Russell Annan
Feefoに#よる#検証#済み
4 years ago
Mr Russell AnnanのHoliday Gemsに関するコメント:
The service I had on the phone was first class
The gentleman was first class and couldn’t do enough for me
Was very helpful and done everything I needed until the holiday was fully sorted well done
0
共有
MR
Mr Wesley John Reeves
Feefoに#よる#検証#済み
4 years ago
Mr Wesley John ReevesのHoliday Gemsに関するコメント:
Avoid dealing with this company they will only disappoint. Very poor
Poor service found my own alternative accommodation because where I was put was disgusting. Was promised refund still waiting for some of it
Review Team
Holiday Gems
4 years ago
Weare surprised at the comments regarding the hotel as the most recent reviews are very good and commensurate with the official, rating. That said, we apologise if our team could not source a hotel which met your expectations. All refunds have been processed to the original card account. Please check all accounts and contact your bank in the first instance as these funds have left our control.
MR
Mr Wesley John Reeves
4 years ago
You can keep saying you have paid me in full but I was promised £1,181 I have only received £1,060 check your emails
Review Team
Holiday Gems
4 years ago
The refund was made in two transactions and may have been to different cards. We have refunded in full as promised and request that you check all accounts used during booking.
MR
Mr Wesley John Reeves
4 years ago
I know it was paid in two transactions but it still doesn’t add up to the amount that was agreed on check your emails and if you need help with your maths try using a calculator
Review Team
Holiday Gems
4 years ago
We are the social media team and can only comment on the entries on your booking. If you have any queries regarding the refund amount and any shortfall, please email customerservices@holidaygems.co.uk
1
共有
MB
Mr STEVEN BLACK
Feefoに#よる#検証#済み
Edinburgh
4 years ago
Mr STEVEN BLACKのHoliday Gemsに関するコメント:
Caution hotel booking may not exist.
We paid a supplement to secure booked hotel, we were assured all was complete and locked in, sitting in departures we received a phone call telling us the hotel was over booked, and were offered a...
さらに表示
Review Team
Holiday Gems
4 years ago
We do not contract directly with the hotel and therefore refute the comments made. It is rarely that late accommodation changes are made by the supplier and we do apologise for any inconvenience caused. Please use the complaints procedure and our team will investigate the issue raised.
MB
Mr STEVEN BLACK
4 years ago
I have contacted holiday gems, we were told prior to departure the hotel was confirmed this is the crux of my issue
0
共有
MC
Mrs Jayne Cole
Feefoに#よる#検証#済み
Cromer
4 years ago
Mrs Jayne ColeのHoliday Gemsに関するコメント:
It's so easy to book a holiday with you
Yes I will recommend them to family and friends and I will book my next holiday with them
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
4 years ago
Really reluabke and helpful, smooith saoling holiday
What a hkudag i had wow!
0
共有
MD
Mr Stephen Deary
Feefoに#よる#検証#済み
Newcastle
4 years ago
Mr Stephen DearyのHoliday Gemsに関するコメント:
Great Prices
No hassle from when looking for a holiday to completing the booking. The price quoted was the price paid and when I rang up another travel aagent to pricematch they said 'at the price youve been...
さらに表示
0
共有
MA
Mr NADEEM AHMED
Feefoに#よる#検証#済み
4 years ago
Mr NADEEM AHMEDのHoliday Gemsに関するコメント:
happy with the service, found me a good holiday package fits in my budget, will use again, recommended.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
