Holiday Gems レビュー

Thank you for your comments. We are unsure to whom the emails were addressed but can find no record of these. If you have emailed the agent, please be aware that our sales team do work on a shift pattern and any correspondence may be delayed due to days off. Please email customerservices@holidaygems.co.uk and our team will make every effort to assist as soon as possible.

The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. Unfortunately, we have no notes to indicate any issues with the booking, but please email customerservices@holidaygems.co.uk should you require any clarification or assistance.