I found them very helpful whilst buying and collecting car, but 3 weeks in and the gear cable has gone, I’ve got In touch with the warranty company who have said they will sort everything out u just...
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Victoria Lancaster
Hippo Leasing
8 years ago
Hello there, many thanks for taking the time to leave feedback, this is crucial for us in order to improve. We understand that on occasion things go wrong, and we understand that this can be a real nuisance. All cars come with a warranty, and because this is a technical fault, it falls under the warranty - this is the first I have heard about this issue and I would be happy to chase the company to assist you. Please do get in touch and I will do anything I can to help you. Victoria.lancaster@hippomotorgroup.co.uk Best Regards, Victoria.
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Trusted Customer
8 years ago
Trusted CustomerのHippo Leasingに関するコメント:
Sold me a car not fit for purpose which has cost me almost a grand to fix in the first year
Victoria Lancaster
Hippo Leasing
8 years ago
Hello there Angela, many thanks for your feedback, which is so important to us, in order to maintain high service levels. At the time of writing I am insure of the issues, however I would like to direct you to the care team, as we would like to help resolve these issues. Please do let me have more information, so I can investigate further, you can reach me on; customerservice@hippomotorgroup.co.uk. With thanks, Victoria.
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Trusted Customer
8 years ago
Trusted CustomerのHippo Leasingに関するコメント:
Brilliant service. I will be back when I change my car.
Very helpful, talked me through the whole process without talking down to me. Lucy was very professional.
Victoria Lancaster
Hippo Leasing
8 years ago
Hello there, thank you for taking the time to leave feedback, we appreciate your thoughts. I will certainly relay this to the team, and I am thrilled you chose Hippo. With thanks, Victoria.
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Trusted Customer
8 years ago
Trusted CustomerのHippo Leasingに関するコメント:
Very good easy and give all information
When l got in touch they give what's on offer and what cars there is on what l wanted sent photos and information links needed and very easy
Victoria Lancaster
Hippo Leasing
8 years ago
Thank you for your great feedback, this is very much appreciated. Happy driving! Regards, Victoria
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Trusted Customer
8 years ago
Trusted CustomerのHippo Leasingに関するコメント:
Excellent service.All done very fast and good customer service
All done very quickly and easy and good customer service.
Delivery was fast and would recommend
Victoria Lancaster
Hippo Leasing
8 years ago
Thank you for your great feedback, this is very much appreciated. Happy driving! Regards, Victoria
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Trusted Customer
Hertfordshire
8 years ago
Trusted CustomerのHippo Leasingに関するコメント:
Communication is key.
For me when buying something communication is key however with Hippo I always felt I was the one chasing my account manager to follow on the progress and delivery of the car. However when calling I...
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Victoria Lancaster
Hippo Leasing
8 years ago
Hello there, many thanks for your feedback, this is very important to us, in order to maintain service levels, we take feedback very seriously. I am sorry to hear that on this occasion, we didn't meet with your expectations, rest assured, I will pass your thoughts over to our aftercare team. Once again, thank you for using Hippo, we value your custom. Regards, Victoria.
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Trusted Customer
8 years ago
Trusted CustomerのHippo Leasingに関するコメント:
Customer service was Good, I think I should have being told about alloy insurance
Victoria Lancaster
Hippo Leasing
8 years ago
Hello there, many thanks for leaving feedback, this is very important to us. We have a care and duty to give you as much information as possible, apologies, if you feel this was missed. I will pass your thoughts over to the care team. Many thanks again, Victoria.
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Trusted Customer
Newcastle upon Tyne.
8 years ago
Trusted CustomerのHippo Leasingに関するコメント:
First class service.
First class customer service through out. Kept me informed by email and phone. From me making an inquiry to me picking up my car. I would recommend 100%. Already looking forward to my next car from...
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信頼できるカスタマー
8 years ago
Amazing Hippo
Brilliant service. Would recommend and return for my car purchase
Victoria Lancaster
Hippo Leasing
8 years ago
Hello there, many thanks for your wonderful feedback, this is appreciated, we value your custom. Regards, Victoria.
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信頼できるカスタマー
8 years ago
Very professional - high standards of customer service.
From my first call to Hippo through to collecting my car I found everyone that I dealt with to be friendly, efficient and very professional. When I left a phone message or sent an e-mail it was...
