Heater Shop free delivery with a major catch…
Having made arrangements to meet the kerbside delivery requirement when I placed my original order, I was very disappointed to receive an unexpected...
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Sophie
Heater Shop
3 months ago
We are sorry to hear that you were unhappy with your delivery experience.
The delivery requirements in this case were based on the courier’s standard access conditions for larger consignments. Dispatch and delivery information was sent in advance, including the scheduled delivery date, and we also attempted to make contact regarding the delivery arrangements.
Unfortunately, the delivery location was found to have restricted access for a rigid delivery vehicle, including narrow roads and unsuitable ground conditions for unloading, which was not information provided to us prior to dispatch. Had we been made aware of these access limitations beforehand, alternative arrangements could potentially have been discussed before delivery was attempted.
We appreciate the frustration caused by failed deliveries and additional courier charges, however these are external transport costs applied by the carrier rather than charges introduced by ourselves at the last minute. We are always looking at ways to make delivery communications as clear as possible and appreciate the feedback provided.
First class service
Rapid delivery 👍👍
Would recommend this company
Sophie
Heater Shop
3 months ago
It’s incredibly rewarding to know that our efforts made such a positive impression. We really appreciate you highlighting specific parts of your experience, and we’re so glad we could help you find exactly what you needed.
商品のレビュー
Sophie
Heater Shop
3 months ago
It’s incredibly rewarding to know that our efforts made such a positive impression. We really appreciate you highlighting specific parts of your experience, and we’re so glad we could help you find exactly what you needed.
Easy to use website, clear communication and quick delivery.
Positive experience and would recommend to others
Sophie
Heater Shop
4 months ago
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing Heater Shop. We look forward to serving you for many years to come!
商品のレビュー
Sophie
Heater Shop
4 months ago
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing Heater Shop. We look forward to serving you for many years to come!
Heater Shop specialise in supplying premium electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. We offer free next day delivery to mainland UK, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price.
Heater Shop specialise in supplying premium electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. We offer free next day delivery to mainland UK, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price.