Excellent service. My only criticism is the website gave the impression delivery might be any time between 7am and 6pm which took a bit of organising to ensure someone was in. However, once I'd...
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Heater Shop
Heater Shop
9 years ago
Thank you for your great feedback.
As we often use two different carrier services they operate slightly differently. Whilst one always offers a 1 -2 hour slot for customers via text message on the day, the other does not. It is however always possible to phone in to our office to get an update - as we are able to call both carriers to find out approximate delivery times.
We will certainly make this a little clearer on our website as we understand the effort often needed to ensure that someone is in to receive an a delivery.
I am glad that the Elnur digital inertia electric radiators are proving to be great heaters.
Tracey Morgan
Customer Service Manager
1st class telephone advice. Excellent and rapid delivery on the day that I requested.
Heater Shop
Heater Shop
9 years ago
Thank you for your great review.
Our delivery options are fantastic with customer satisfaction in mind. Our free next-day delivery is the most popular option, but with our new weekend delivery and before midday options for just £3.50 now available it is better than ever.
Tracey Morgan
Customer Service Manager
Very efficient and keeps you informed via email all the time
Heater Shop
Heater Shop
9 years ago
Thank you for your feedback.
Our customer services team ensure that all customers are kept up to date with the progress of orders and delivery times as much as we possibly can.
Tracey Morgan
Customer Service Manager
well packed ! delivered when agreed, good heaters !
Heater Shop
Heater Shop
9 years ago
Thank you very much for your great comments. Our packaging has been reviewed many times - so it is received, without the possibility of damage whilst in transit.
Tracey Morgan
Customer Service Manager
Heater Shop
Heater Shop
9 years ago
Thank you very much for your great comments. Our packaging has been reviewed many times - so it is received, without the possibility of damage whilst in transit.
Customer Service Manager
Thank you for your great comments.
We really are always willing to help, and pride ourselves on our customer service.
Tracey Morgan
Customer Service Manager
Heaters work very well and keeps the rooms at a steady temperature Delivered at the time advised a were packaged very well. Very pleased and will use again and tell family and friends. Thanks.
Heater Shop
Heater Shop
9 years ago
That's fantastic! I am really pleased that the Elnur PHT is performing so well for you as it really is a great panel heater.
Tracey Morgan
Customer Service Manager
Heater Shop specialise in supplying premium electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. We offer free next day delivery to mainland UK, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price.
Heater Shop specialise in supplying premium electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. We offer free next day delivery to mainland UK, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price.