Service was excellent, very prompt responses and answered any questions quickly and pleased that holiday plans got confirmed within hours.
Sophie
Headwater
4 months ago
Thanks for your feedback. We’re glad everything was sorted quickly and that your questions were answered promptly. It’s great to hear your holiday plans were confirmed so smoothly.
Sophie
Customer Relations Executive
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
4 months ago
Booking made easy with Andrew
Very impressed by how conscientious Andrew Palmer is in his work, he has made our 'non-standard' booking very easy, helping us with options for car hire, accommodation and flights and producing...
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Sophie
Headwater
4 months ago
Thank you for taking the time to share this, Andrew will be really pleased to hear this feedback. We are delighted he was able to make your non-standard booking feel straightforward and well supported, and we will be sure to pass on your lovely feedback. We hope you have a fantastic holiday ahead.
Sophie
Customer Relations Executive
0
共有
MP
MARC PAUTZ
Feefoに#よる#検証#済み
GBR
5 months ago
MARC PAUTZのHeadwaterに関するコメント:
Self guided walking tour
Stella Pietri was excellent. Friendly, informative and extremely efficient. Was able to help me very transfer my booking funds over from exodus and get us booked on a walking holiday, including...
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Sophie
Headwater
5 months ago
Thank you for your lovely feedback. We’re delighted to hear Stella provided such friendly, efficient support and made transferring and booking your walking holiday so straightforward. We hope you have a fantastic trip!
Sophie
Customer Relations Executive
0
共有
NS
NICHOLAS SECRETT
Feefoに#よる#検証#済み
GBR
5 months ago
NICHOLAS SECRETTのHeadwaterに関するコメント:
no decision making
no sense of empowerment in agents - just reading from a script
Sophie
Headwater
5 months ago
Thank you for taking the time to share this. We’re sorry your experience felt scripted rather than personal, and we’ll be feeding this back to help improve how we support our customers. This is not the level of service we aim to provide. If there is anything else I can assist with please do let me know.
Sophie
Customer Relations Executive
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
5 months ago
They were east to get a hold of, very polite and answered all my questions.
Sophie
Headwater
5 months ago
Thank you for your kind feedback. We are delighted to hear you found the team helpful and easy to get hold of.
Sophie
Customer Relations Executive
0
共有
IS
ISABELLE
Feefoに#よる#検証#済み
GBR
5 months ago
ISABELLEのHeadwaterに関するコメント:
Very efficient booking
I got a call back following an Internet enquiry at the time I had requested. Luke was very helpful on the phone and got back to me with a quote within the afternoon. Once I had paid the deposit he...
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Sophie
Headwater
5 months ago
Thank you so much for your lovely feedback. I am really pleased to hear Luke was so helpful and that everything was sorted so quickly for you. If there is anything else you need, we are always happy to help.
Sophie
Customer Relations Executive
0
共有
JM
John Marsh
Feefoに#よる#検証#済み
GBR
5 months ago
John MarshのHeadwaterに関するコメント:
Brilliant service
Booking our holiday in Malta could not have been easier. Megan went through all the options, made the provisional bookings and called back the next working day to confirm all the bookings were in...
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Sophie
Headwater
5 months ago
Thank you so much for your lovely feedback. I am delighted to hear that Megan made everything so easy for you and that your documents arrived promptly. We really appreciate you taking the time to share this with us.
Sophie
Customer Relations Executive
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
6 months ago
Excellent!
Excellent! The representative was very helpful and responsive at all times.
Sophie
Headwater
6 months ago
Thank you for your lovely feedback, we are so pleased to hear you had such a positive experience.
Sophie
Customer Relations Executive
0
共有
AS
ALLAN STRUTHERS
Feefoに#よる#検証#済み
GBR
6 months ago
ALLAN STRUTHERSのHeadwaterに関するコメント:
Helpful , friendly advice
Willing to explore many different travel options and changes in our mind to craft optimal holiday
Sophie
Headwater
6 months ago
Thank you for taking the time to leave a positive review. We are always happy to explore different travel options and stay flexible to help create the perfect holiday for you.
Sophie
Customer Relations Executive
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
6 months ago
Friendly and Helpful.
Very friendly and helpful. We have used Headwater before and were very happy to book another holiday with them. Stella was extremely cheerful, polite and friendly and we felt we were in good hands!
Sophie
Headwater
6 months ago
Thank you so much for taking the time to leave such lovely feedback. We are delighted to hear you chose to travel with Headwater again and that Stella look after you so well, I will be sure to pass along your kind words. We hope you have another fantastic holiday!
Sophie
Customer Relations Executive
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
