The sales service was good but struggling to find returns info.
Agnes
Hot Diamonds
1 month ago
Good morning,
Thank you for taking the time to post your review and I am truly very sorry to hear how disappointed you are with your purchase and that the catch on the necklace does not work. I apologize that there was no measurements on the website for the Innocence Cuff Bangle- we will work on fixing this issue.
Our returns instructions can be found on the delivery note and on the website under the 'Delivery and Returns'. A member of our customer service team has already emailed you the returns instructions this morning but if you have any questions at all, please do let us know. As soon as the items arrive back with our team, we will process a full refund for you straight away.
I apologize sincerely for all the disappointment and inconvenience caused.
With kind regards
Agnes
I sent an e-mail as I couldn’t find the 33mm coin holder on the website. They personally responded straight away with a link to the one I wanted. So was able to place my order quickly.
商品のレビュー
購入日: 12/03/2026
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
2 months ago
good
商品のレビュー
購入日: 05/03/2026
0
共有
HE
Helen
Feefoに#よる#検証#済み
GBR
2 months ago
HelenのHot Diamondsに関するコメント:
Excellent easy website with great offers and super quick delivery. Emails confirmed my purchase and delivery immediately
Service is great as always. Free return label for a faulty locket and a quick return of a new one.
商品のレビュー
Agnes
Hot Diamonds
2 months ago
Good afternoon,
Thank you very much for taking the time to leave your review. I completely understand your hesitation about wearing the locket again, especially considering how special and irreplaceable your dog’s fur is.While we would love to be able to guarantee that this would never happen again, I wouldn’t want to promise something that is beyond our full control. Please be assured that if the locket were to become faulty again, we would of course be more than happy to replace it for you.
However, we also understand that your dog’s fur is irreplaceable, which makes your concern completely valid. Ultimately, the decision about whether to place the fur back into the locket is entirely yours, and we fully respect whichever choice you feel most comfortable with.
If you ever have any questions or concerns, please do not hesitate to contact us.
With kind regards
Agnes
Brilliant service.
From ordering to delivery, the best.
Plenty of choice.
商品のレビュー
購入日: 03/03/2026
0
共有
EK
Elaine Kershaw
Feefoに#よる#検証#済み
2 months ago
Elaine KershawのHot Diamondsに関するコメント:
Awful, returned the whole order as I was not sent the sizes I asked for. Very poor customer service experience - e-mail tone to my initial e-mail was sarcastic - this changed when I copied a senior...
さらに表示
Agnes
Hot Diamonds
2 months ago
Good afternoon,
Thank you for taking the time to post your review. I am truly and sincerely sorry that our response to your first email came across as sarcastic. Please know that this was never our intention, and I completely understand how upsetting or frustrating it must have felt to read it that way.
After reviewing our communication, it seems there was some confusion on our side. Initially, we believed the issue related to a ring sizing misunderstanding rather than the rings being sent in the wrong size. I am very sorry for this mistake and for the confusion it caused. Thank you for pointing out that the error had actually occurred while picking and packing your order at our end, and I am very sorry that it did happen. I understand that we offered to send replacement rings to you urgently and you have chosen to, understandably, return the whole order for a full refund.
I can assure you that we will take this on board and that our customer service team will be especially mindful with our responses moving forward to ensure our communication is always clear and considerate.
I truly regret the disappointment and frustration this situation has caused you. Please accept my sincere apologies.
With kind regards,
Agnes
