You send us two pictures of two scobys, one was doing really well and brewing happily. The other was in an inaapropriate jar with a sealed lid which is not a suitable environment for kombucha brewing as it requires oxygen to brew. We advised you of this, i am sorry that you found this patronising.
As someone who has worked in this field for 2 decades i found being told i didn't know what i was talking about and that i did not know how to brew essentially a tad patronising and insulting that you then expected us to fix the issue for you.
KOMBUCHA CANNOT BE BREWED AS A CLOSED BREW, mold will always be the result.
If you had not been so indignant and entitled we likley would have replaced the scoby for you anyway but as you had just insulted my knowledge i chose not to offer a goodwill gesture to you. If you are trying to get a company to give you somethinmg for free because you havn't followed the instructions its generally a good idea to be nice to them rather than insult them and their products, just a hint.
