According to our records we dispatched the item and it was delivered with 2 working days (you had paid for delivery within 3-5 working days).
It was sent via Royal Mail but we do offer faster DPD services. To be honest i don't think 2 working days is too long for delivery but i apologise if you feel it does.
As these are live cultures it does take us a few days to dispatch, this information is explained on our shipping information page and at the checkout.
We always look to dispatch as quickly as possible but we are a small family firm not Amazon and we are sending delicate live cultures.
商品のレビュー
Michelle Holborn - Moderations
Happy Kombucha
11 months ago
We have no record of you letting us know about any issues with your order.
As stated in the instructions, our starters are more batter than dough like and this it so that they do not rise and fall. we provide clear instructions on how to change this if it is not to your taste and Sourdough always has a pungent smell in the warmer months, especially when its been in an airtight pouch.
If you had contacted us we could have offered advise or replaced the starter for you but we have not had any communication about this issue.
The tracking on your order shows it was collected from us late evening on the 4th of June and delivered to you early morning on the 6th of June. It was in the postal system for less than 48 hours not over a week.
Thank you for the feedback and i can only apologise if you did not like our style of starter.
Fantastic experience. Straight forward delivery. Lots of helpful handholding information for a beginner like me. And the honest offer to reach out for more advice!! I am now making water and goat...
