There was no empathy shown by Customer Services. Maybe they didn't believe my dog had been sick & had diarrhoea after being first given their product. What happened to 'the customer is always right'?...
さらに表示
Helen Hounsell
GWF Nutrition
1 year ago
Hi there, we are very sorry to hear that your experience of our product was not as expected. Please let me reassure you that the product has been manufactured to a high quality and Universal Feed Assurance Scheme standards and that all the ingredients are safe, from UFAS approved supplements and of course nutritionally appropriate for dogs. Unfortunately sometimes there can be ingredients that particular pets either don't like or they may have an intolerance or allergy to. The customer satisfaction guarantee is really designed to show the effectiveness of the product as we believe that customers will see a difference in their dog once they have used the pouch. I'm sorry this wasn't your experience and thank you for sharing your feedback with us.
商品のレビュー
Helen Hounsell
GWF Nutrition
1 year ago
Hi there, we are very sorry to hear that your experience of our product was not as expected. Please let me reassure you that the product has been manufactured to a very high quality and Universal Feed Assurance Scheme standards and that all the ingredients are safe, from UFAS approved supplements and of course completely nutritionally appropriate for dogs. Unfortunately sometimes there can be ingredients that particular pets either don't like or they may have an intolerance or allergy to. The customer satisfaction guarantee is really designed to show the effectiveness of the product as we believe that customers will see a difference in their dog once they have used the pouch. I'm sorry this wasn't your experience and thank you for sharing your feedback with us.
Since 1971 it’s been our privilege to create exceptional nutritional products for pets and companion animals across Britain. Simply put, animals are at the heart of everything we do. Thanks to generations of nutritional knowledge our innovative range offers the most advanced feeds and supplements for cats, dogs, horses and alpacas available today.
Since 1971 it’s been our privilege to create exceptional nutritional products for pets and companion animals across Britain. Simply put, animals are at the heart of everything we do. Thanks to generations of nutritional knowledge our innovative range offers the most advanced feeds and supplements for cats, dogs, horses and alpacas available today.
