never again!!
the slowest and most rude customer service i ever received in my life..
unfortunately it was too late to cancel my booking but i will never book with this travel agency again
Mavyreen
Globehunters
7 years ago
Hello,
We are very sorry to hear you had an unsatisfactory experience and we regret any inconveniences these issues might have brought to you. This is certainly not the level of customer service and user experience that we expect for our clients.
We can see on our system that you requested a name correction, which we did complete within 48 hours. We apologise for the behaviour of our team member and assure you that this is an isolated incident. Your feedback has been taken very seriously and will be passed on to the Head of Customer Services to look into the matter further and do some due diligence.
Again, we apologise for the inconvenience caused.
0
共有
信頼できるカスタマー
7 years ago
Easy
Easy and clear
Mavyreen
Globehunters
7 years ago
Thank you very much for your fab review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
共有
TC
Trusted Customer
7 years ago
Trusted CustomerのGlobehuntersに関するコメント:
£130 for 2 bags scandalous
Don't rip off anyone with the baggage scam even **** Turpin wore a mask
Mavyreen
Globehunters
7 years ago
We are extremely sorry to hear about the inconvenience that you faced after booking your flights with us.
We were trying to reach out to check if you were aware that the tickets booked on your reservation were with hand baggage only. In case you needed checked-in baggage, you could purchase it with us prior to ticket issuance, or directly with the airline once the tickets are issued. You could also book it with the airline once you get to the airport. The latter might be a bit dearer than what we have quoted.
This was not an up-sell on our behalf - more so as an extension of customer service so that you are fully aware about the limitations of the fare offered for your reservation.
Again, we apologise for the inconvenience caused.
0
共有
信頼できるカスタマー
7 years ago
Excellent
Would recommend Globehunters and use them again myself. Easy to deal with, efficient.
Mavyreen
Globehunters
7 years ago
Thank you very much for your brilliant review! We always strive to make sure that the booking process is as easy for our customers and always deliver in service and price! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
共有
TC
Trusted Customer
Worthing
7 years ago
Trusted CustomerのGlobehuntersに関するコメント:
Found good deal with Globehunters
Globehunters came up with the goods and I received my documents speedily. So far so good, the trip is still a few months away.
Mavyreen
Globehunters
7 years ago
Thank you very much for your brilliant review! We always strive to make sure that the booking process is as easy for our customers and always deliver in service and price! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
共有
信頼できるカスタマー
7 years ago
Helpful information on selected flight offerings.
Mavyreen
Globehunters
7 years ago
Thank you very much for your fab review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
共有
TC
Trusted Customer
7 years ago
Trusted CustomerのGlobehuntersに関するコメント:
Excellent
Easy to use, unbeatable on price
Mavyreen
Globehunters
7 years ago
Thank you very much for your brilliant review! We always strive to make sure that the booking process is as easy for our customers and always deliver in service and price! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
共有
信頼できるカスタマー
7 years ago
I will give you five stars if the e-tickets can be issued in few hours.
Mavyreen
Globehunters
7 years ago
Thank you very much for your review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
共有
信頼できるカスタマー
7 years ago
Quick booking
Simple and easy website to use. No problems
Mavyreen
Globehunters
7 years ago
Thank you very much for your fab review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
共有
信頼できるカスタマー
7 years ago
Great
Found me the best price on my flights in such a short notice
Mavyreen
Globehunters
7 years ago
Thank you so much for the review! Glad to know that we could offer you the best prices for your chosen flight! Wishing you a safe and happy trip!
We are very sorry to hear you had an unsatisfactory experience and we regret any inconveniences these issues might have brought to you. This is certainly not the level of customer service and user experience that we expect for our clients.
We can see on our system that you requested a name correction, which we did complete within 48 hours. We apologise for the behaviour of our team member and assure you that this is an isolated incident. Your feedback has been taken very seriously and will be passed on to the Head of Customer Services to look into the matter further and do some due diligence.
Again, we apologise for the inconvenience caused.