Thank you very much for your feedback, and I’m truly sorry that the hotel did not meet your expectations. This 3-star hotel is new for us this year, and so far we have received very positive feedback, but I regret that this was not your experience. We have shared your comments with the hotel management so they can address the issues raised and make improvements where necessary.
As a loyal customer, we sincerely hope this will not deter you from booking with us again, and we look forward to welcoming you back soon. Regards, Karen - Customer Services.