Awesome customer service, Matt went above and beyond :)
When you're dealing with your late fathers estate it's incredibly upsetting and stressful. Matt went above and beyond his job to ensure that the least amount of stress was sent in my direction.
Customer Relations Team
Frank Innes Estate Agents
9 years ago
It's really lovely to hear you had a 5 star service. Thank you so much for the review, and that your experience was as stress free as possible. Well done Matt and the team at Chesterfield Frank Innes.
Expensive selling fees requires first class estate agent service
Internal office communication at local branch not good enough
Customer Relations Team
Frank Innes Estate Agents
9 years ago
I am sorry to hear that this was your experiencebut I would like to thank you for taking the time to leave us this feedback. Ifyou would like to go into more detail about the concerns you have raised thenplease email me at review@countrywide.co.uk
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Feefoに#よる#検証#済み
9 years ago
Professional from start to finish 5 *****
Customer Relations Team
Frank Innes Estate Agents
9 years ago
Thank you for your wonderful 5 star review! Great to see you've been able to benefit from the passion and professionalism of our Frank Innes Beeston Estate Agent branch.
improving estate agents who take on board constructive customer feedback
this is for the past 2 years service when they were not very good. However i have noticed an improvement over the last year so i am sure if i do this review next year, they will get another star.
Customer Care
Frank Innes Estate Agents
9 years ago
Thank you for taking the time to review the service you have received from us at Frank Innes. It is always disappointing to hear when our customers have not received the service we aim to provide. All feedback is used to improve our service and we look forward to receiving the additional star next year! Many Thanks, FI
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Feefoに#よる#検証#済み
9 years ago
Overall good, efficient service, addressing all queries, managing expectations.
Customer Relations Team
Frank Innes Estate Agents
9 years ago
Thank you for taking the time to leave us this review, I'm glad to see that the overall service was good but if you would like to go through this in any more detail please email us at review@countrywide.co.uk as we do appreciate all feedback.
The branch staff were really good, very helpful and friendly however the communications I received from the centralised countrywide branch were impersonal and unfriendly. They sent me an email...
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Customer Relations Team
Frank Innes Estate Agents
9 years ago
Thank you very much for taking the time to leave us this feedback. I'm glad that the overall service from the branch was good. I am sorry for the mistake with the email sent from the centralised team, I will make sure your feedback is shared with the team. Many thanks!
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信頼できるカスタマー
Feefoに#よる#検証#済み
9 years ago
Welcoming, responsive and professional
The staff in the Nottingham office are very friendly, professional, efficient and welcoming. They listen well and respond promptly to requests.
Great feedback throughout the marketing process, consistent viewings, really happy with Frank Innes. Big thanks to Nicole for her efforts.
Customer Relations Team
Frank Innes Estate Agents
9 years ago
Thank you for taking the time to leave us this excellent review, it's great to see that the Frank Innes team in Mansfield were once again able to provide their proven, 5 star service! I will pass on your lovely feedback to Nicole and the rest of the team, many thanks!
I was kept advised at all stages of my sale of anything that came up ... staff always friendly and helpful ... would recommend
Customer Relations Team
Frank Innes Estate Agents
9 years ago
Thanks for the wonderful, 5 star review! It's greatto see that you were able to take advantage of the straightforward anddedicated approach to estate agency shown time and again by our Frank Innes team in Long Eaton. Many thanks!
Frank Innes have been providing a first class service to their customers since 1932, located in the East Midlands. Our branches are ideally situated to serve the local communities and neighbouring areas. We have an award-winning expert team who pride themselves on local market knowledge and insight.
Frank Innes have been providing a first class service to their customers since 1932, located in the East Midlands. Our branches are ideally situated to serve the local communities and neighbouring areas. We have an award-winning expert team who pride themselves on local market knowledge and insight.