I was really pleased with the quality of my purchases and the price that I paid but I am not happy with the courier. I recieved an email saying that my parcel had been left securely in my outhouse...
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Football America UK
Football America UK Ltd
7 years ago
We are sorry to hear about the circumstances of your delivery. We have passed your comments to our Account Manager at Royal Mail so she can investigate fully to help prevent this happening in future. Please accept our sincere apologies for any disappointment caused.
TC
Trusted Customer
7 years ago
There has been some confusion here and I deeply apologise.
I recieved an email asking me to rate purchases I made in November. I based this review on my most recent order of NFL merchandise. On reviewing this again I have realised that my most recent order (the one with the terrible delivery service) was in fact from NFL Store Europe and it is with their courier 'Hermes' with which I have an issue.
My items from Football America were of good quality and good value for money and I have no issue with Royal Mail.
Football America UK
Football America UK Ltd
7 years ago
Thank you for letting us know, we really appreciate you updating us and reflecting this in your feedback.
Easy to place order. Used their "email me when back in stock" service. Great experience.
購入日: 16/11/2018
0
共有
TC
Trusted Customer
7 years ago
Trusted CustomerのFootball America UK Ltdに関するコメント:
your service was great your team were helpful you were only let down by your courier company your team had to chase and track down a parcel that should have been delivered days earlier
購入日: 16/11/2018
0
共有
TC
Trusted Customer
7 years ago
Trusted CustomerのFootball America UK Ltdに関するコメント:
Because I didn't. Get my order it never got to me . Never going to uses this place ever
Football America UK
Football America UK Ltd
7 years ago
Thank you for providing this feedback.
We are extremely sorry to hear that you did not receive your order, had we been made aware of this service issue earlier we would certainly have investigated further with our Courier.
Due to the time that has lapsed we are unable to establish the reason for this delivery failure however as gesture of goodwill on this occasion we have refunded the cost of your order.
At Football America UK, we are committed to providing UK and European American Football teams and individuals, with the best service and products they desire, with experienced and knowledgeable staff on hand if required. We specialise in all forms of Football Equipment not just helmets and shoulder pads. We carry a vast range of cleats, gloves, power girdles, custom uniforms, wrist coaches, bicep bands, to name a few.
At Football America UK, we are committed to providing UK and European American Football teams and individuals, with the best service and products they desire, with experienced and knowledgeable staff on hand if required. We specialise in all forms of Football Equipment not just helmets and shoulder pads. We carry a vast range of cleats, gloves, power girdles, custom uniforms, wrist coaches, bicep bands, to name a few.