All dealings with football America were very pleasant and satisfied any questions that I had to ask them. Overall I was very pleased with the customer experience and would buy from there again.
Football America UK
Football America UK Ltd
6 years ago
Thank you for this fabulous feedback.
Great to hear that we ticked all of the boxes for you
Excellent efficient service Would highly recommend
Needed to return boots and exchange for a smaller size and post to France ASAP in time for next international Changed sent and received exactly as...
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Football America UK
Football America UK Ltd
6 years ago
Thank you for this fantastic feedback.
Great to see you visited our Travelling Shop to make your purchase and have also experienced the operations team behind the scenes when you wanted to exchange your purchase.
Your feedback will be shared with the whole team, thank you.
I was sent the wrong sized item and paid £8 extra for next day delivery as I had pre-season training. I thus couldn’t train when I needed the practice. Although I did get this £8 back, I think I...
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Football America UK
Football America UK Ltd
6 years ago
Thank you for your feedback.
We can only apologise for your experience with us on this occasion which we have now identified as an issue with stock being delivered to us from the supplier in incorrect packaging.
Checks should be carried out before dispatching an order however we were training new staff at the time and your order clearly slipped thru the net which has been raised as a training issue to prevent a recurrence.
The refund of your original postage was offered as a genuine gesture to acknowledge our failing; the replacement item was sent out using a next day courier however due to the timing of your order this did encompass a weekend and subsequently your training for which we apologise.
We sincerely hope that this experience has not deterred you from shopping with us again and allowing us the opportunity to reassure you of the service we endeavour to offer to all of our customers
Although the store was busy, the staff were great at checking in with me and discussing the different options I had (was buying a helmet). Very knowledgable staff with great customer service!
Football America UK
Football America UK Ltd
6 years ago
Thank you for your feedback.
Great to see you visited our store to discuss your purchase in person and take a look at the full range of products that we stock.
We recruit and train our staff to the highest level so its great to see that this was appreciated.
Knowledgeable staff and friendly. Will recommend ,
Football America UK
Football America UK Ltd
6 years ago
Thank you for your feedback.
We take great care when recruiting and training our staff to ensure they are knowledgeable not only about the sport but all of the products that we sell, great to see how much this is appreciated
At Football America UK, we are committed to providing UK and European American Football teams and individuals, with the best service and products they desire, with experienced and knowledgeable staff on hand if required. We specialise in all forms of Football Equipment not just helmets and shoulder pads. We carry a vast range of cleats, gloves, power girdles, custom uniforms, wrist coaches, bicep bands, to name a few.
At Football America UK, we are committed to providing UK and European American Football teams and individuals, with the best service and products they desire, with experienced and knowledgeable staff on hand if required. We specialise in all forms of Football Equipment not just helmets and shoulder pads. We carry a vast range of cleats, gloves, power girdles, custom uniforms, wrist coaches, bicep bands, to name a few.