Cabin service ran out of sandwiches on return and the two stewardesses were not professional. Our Malaga departure was late and no information was given. Only one person on check in to start with....
さらに表示
Rebecca Evans
FlyDirect
7 years ago
Many Thanks for your feedback. We're sorry to hear about your experience on board and have passed on your comments to the airline for their review. We hope that this did not detract from an otherwise pleasant holiday.
信頼できるカスタマー
7 years ago
It was still a pleasant enough journey and did not detract from our holiday. My comments for improvement purposes only.
1.5 hours waiting on plane outward and return.
I know it was not fly direct fault, but they could have given us a free drink once we were airborne. Quite a few young children on board made it quite...
さらに表示
Rebecca Evans
FlyDirect
7 years ago
Many Thanks for your feedback. We are sorry that you were delayed, which as you're aware was out of the airline's control. Your comments regarding drinks have been communicated to them however.
Waiting 2 hours on the Tarmac both ways does not make for a great flight.
Rebecca Evans
FlyDirect
7 years ago
Many Thanks for your feedback. We apologise that you were delayed on this occasion, which was due to air traffic control restrictions outside of the control of the airline. We hope that this did not detract from an otherwise enjoyable holiday.
Lack of information on transfer times, rep at the hotel would not allow us to purchase a trip over the telephone given that he had been at the hotel once the whole trip, also to be sat on a plane for...
さらに表示
Rebecca Evans
FlyDirect
7 years ago
Many Thanks for your feedback. We are sorry about the delays on this occasion, and are in discussion with the airline and airport in order to avoid a repeat of these issues in future. We hope that this did not detract from an otherwise pleasant holiday.
商品のレビュー
購入日: 27/10/2018
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
7 years ago
It was simple to book this holiday and great to know the transfer was sorted the only problem was being delayed 2hrs on the way to Malaga and on the way back, if Flybe would of checked us in on time...
さらに表示
Rebecca Evans
FlyDirect
7 years ago
Many Thanks for your feedback. We are sorry about the delays experienced on this occasion which were due to air traffic control restrictions. We hope that this did not detract from an otherwise enjoyable holiday.
商品のレビュー
購入日: 27/10/2018
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
7 years ago
Better communication regarding delay on return flight and very poor service that there was no sandwiches or food to purchase on it given that it was a lunchtime flight
Rebecca Evans
FlyDirect
7 years ago
Many Thanks for your feedback. We apologise for the delay on your flight, and have communicated your comments regarding meals onboard to the airline. We hope that this did not detract from an otherwise enjoyable holiday.
The office staff in Jersey who we we booked our flight with were very helpful and very customer orientated and went the extra mile.
The flight times were excellent for flight over and return.
The...
さらに表示
Rebecca Evans
FlyDirect
7 years ago
Many Thanks for your feedback. We're delighted to hear that you had an enjoyable booking experience and holiday. The luggage allowance is restricted slightly on this route due to a combination of factors.
購入日: 20/10/2018
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
7 years ago
Definitely recommend as it is so much easier to fly direct - only booked flights though,
Reception and cleaners very friendly and helpful. The restaurant staff except for one, Carlos, were not. Twice we were asked to move seat because of Privilege guests, once when we were actually...
さらに表示
Rebecca Evans
FlyDirect
7 years ago
Many Thanks for your feedback, which we have passed on to the Estepona Palace.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
