Flight Compensation レビュー

Thank you for your feedback which we value from our clients. We’re pleased to hear that you thought our service was good.

In relation to your comment about the process being slow, unfortunately the airline wanted to defend your claim so we had to issue court proceedings. When we issue court proceedings, this can take in excess of 6 months, which was highlighted in the flight claim process chart we emailed to you on 29th March 2016. The airline filed a defence and so we had to get a judgment entered against them, which resulted in settlement being concluded on 7th October, 6 months and 10 days after you first submitted your claim with us on 27th March. You received payment 4 days later on 11th October.

I hope this explains why your claim took the length of time it did and if you wish to discuss this further, please call our team on 01625 415 910.

Thanks,
Georgie.

We're so pleased to read that you thought the process was simple and easy. We're happy to have helped you recover the compensation you were entitled to.

Thanks again, 

Bethan 

Thanks for leaving us a 5* review on our service, Joan. 

We're pleased to read that you would highly recommend us and that you were completely satisfied. 

Thanks again,
Bethan.

Thank you for leaving us a 4* review, Jeremy. We really appreciate it! 

Whilst we appreciate the frustration of receiving so much paperwork, it important to note that every claimant is their own entity and has to instruct a solicitor on their own merit, with children being represented by a parent/legal guardian in this instance.

Each passenger holds their own reservation on the flight and therefore is dealt with by us and by the airline on a completely separate basis. In this case, only one email address has been provided for all 5 claimants and therefore this is instruction for us to send any relevant documentation to this email address.

Thanks again,
Bethan 

Thank you for leaving us a 4* review, Louise - we really appreciate it. 

We're delighted to hear your claim ran smoothly and you received your payment promptly. 

Thanks again,
Bethan 

Thank you for leaving us a 5* review, Helen. We really appreciate it! 

It's great to hear you thought our staff were friendly and that you thought our service was excellent. 

Thanks again,
Georgina. 

Thank you for leaving us a 5* review, Philip. We really appreciate it. 

We're delighted to hear you were happy with our service. 

Thanks again,
Bethan 

Thank you for your positive feedback, Paul, it's much appreciated. 

We're thrilled to hear you thought our service was clear, efficient and easy to use. 

Thanks again,
Bethan 

We’re sorry to hear of your disappointment at this stage of your claim.

We have now reviewed your case in line with your comments and can see that we emailed you on 22nd September to confirm that the airline had agreed to settle your claim. Within this email, we explain to all our clients that it can take up to 42 days to receive payment from the airline, and unfortunately we could not confirm how much you would be getting as it depends on the exchange rate in Euros at the time. On the 29th September we got in touch via email to confirm payment had been sent to you which can take up to seven working days to clear and provided you with a breakdown of costs to be 100% transparent. Given that your claim was made at the end of June, we have managed to recover your compensation in a little over three months from an airline who do not have an address in the UK to commence legal proceedings.

I hope this helps and should you wish to speak to us further regarding your compensation amount or individual claim, please call our team on 01625 415 910.

Thanks,
Georgie. 

Thank you for leaving us positive feedback, Linda. It's much appreciated. 

We're happy to hear you thought our service was excellent. We're happy to have helped!

Thanks again,
Bethan