I nearly put excellent then poor BECAUSE the PRODUCT Is BRILLIANT and the ENGINEERS who fitted the heaters were SUPERB
BUT
the SALES and PRICING experience was like dealing with DOUBLE GLAZING...
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Adam
Fischer
10 years ago
Good Afternoon Mrs Webb! Thank you for reviewing Fischer Future Heat
Your feedback is valuable to us. We are sorry that your initial experience was less positive than we would have hoped. This matter has been addressed and the Heating Engineer who visited you is no longer with the company. But please be assured that Fischer does not believe in the "Salesman" approach, and we understand our customers don't either. Fischer Heating Engineers are trained to an extremely high standard and we certainly do not endorse a "hard-sell".
We are very happy to know that you love the heaters and enjoyed the rest of your customer journey which went smoothly. If you have any questions moving forwards please do not hesitate to contact us, our advisers are always happy to assist!
We thank you for choosing Fischer to heat your home. You are in total control of the heating you require now - as and when you want it, which is brilliant! We are always here if you need us.
The Team - Fischer Future Heat UK Ltd.
Adam
Fischer
10 years ago
Good Morning Mrs Webb
Following your recent review, please allow us to take this opportunity to correct an inaccuracy within one of your comments.
You mentioned that you felt the cost was much higher than in Germany. However, this statement is quite misleading and you are incorrect on this point. To clarify, the cost is actually cheaper in the UK - if you would like to be furnished with a copy of the German price list one can certainly be supplied. If you have any further questions please do not hesitate to contact us.
Thank you once again for choosing Fischer to heat your home.
thought there would be a follow up visit to ensure everything was ok.
Adam
Fischer
10 years ago
Good Morning Mr and Mrs North!
Thank you for your review - feedback is very important to us at Fischer. We are glad to hear your new German electric radiators have made a big difference to your property. Your comfort is our main priority at the end of all things. We are sorry you were told to expect a follow up visit or call from your heating engineer and this did not happen - you can expect a call from a Manager today. We want to ensure you are fully satisfied and confident using the new system. If you have any questions we are always happy to assist, just call 0116 242 5533 and speak with an advisor!
Contacted Fischer Future Heat after receving their advert through the post. extremely helpful advice followed by a visit to explain how the product worked.
Purchased two heaters for my large...
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Adam
Fischer
10 years ago
Good Morning Debbie! Thanks for the excellent review of Fischer heating.
We are glad to know your home is more comfortable since you had your German manufactured electric storage heaters installed. Now you can benefit from your conservatory all year round - regardless of this crazy weather!
Its good to hear that you like the controllability of the thermostats and how the system operates generally. It really does make a massive difference to your property. Thank you for choosing Fischer to heat your home.
The product is efficient and flexible in temperature output such that our conservatory can now be used every day comfortably which has greatly improved the use we can make of the area. Installation...
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Adam
Fischer
10 years ago
Good Afternoon Mr Ryan - thank you for such a great review of Fischer Future Heat!
We are pleased to know you are happy with your German manufactured electric storage heaters. Its great to hear you find them as efficient and flexible as we told you they would be! Controllability makes Fischer heaters stand out from the rest. We are happy that you now benefit from year round use of your conservatory space, giving that part of your property a new lease of life no doubt!
Thank you for choosing Fischer heating to warm your property.
we are completely satisfied with the quality of all their products & the heating system is performing to our satisfaction.
Adam
Fischer
10 years ago
Good Afternoon Mr Peacock
Thank you very much for your review of Fischer Heating - we are glad to hear that you are happy with the quality of your new German manufactured storage heaters. Its great to know your new smart storage heating system is performing as you would expect. We are confident you will benefit from the new heating for many years to come.
Thank you for choosing Fischer heating - the future is electric!
I came across Fischer when moving house. The flat had 30 year old storage heaters that pumped out heat while I was not at home and left me chilled in the evening!
I have given a four, becasue I have...
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Adam
Fischer
10 years ago
Good Morning Louise
Thank you for your review of Fischer Heating, we are pleased you love your German manufactured storage heaters. It is lovely to hear that they make a big difference to the property and that you enjoyed the customer journey with Fischer overall. We appreciate feedback and comments are taken seriously. Do not hesitate to contact us if you have any questions in future! Our advisers are always happy to help.
Thank you for choosing Fischer to heat your home. The future is electric!
the installers were very good very tidy no mess left behind
Adam
Fischer
10 years ago
Good Afternoon Mrs Wheeler - thank you for reviewing Fischer heating!
We are very pleased to know that you are happy with your German manufactured smart storage heaters. It is wonderful to know that you enjoyed the installation process, our install team work hard to keep everything simple, tidy and stress free with as little disruption to your home as possible.
We are glad you chose to invest in Fischer to heat your home.
The Team - Fischer Future Heat UK Ltd
購入日: 19/04/2016
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Trusted Customer
Feefoに#よる#検証#済み
Suffolk
10 years ago
Trusted CustomerのFischerに関するコメント:
A brilliant service with great communication throughout and professional quality service
Adam
Fischer
10 years ago
Good Morning Mr Steele
Thank you for reviewing Fischer Heating, we are very pleased to know that you are happy with your new German manufactured storage heaters. We are glad you enjoyed the service we provide.
Team who installed them very friendly andnew the job well
Adam
Fischer
10 years ago
Good Morning Mrs Knowles
Thank you for your review of Fischer Heating!
We are pleased you found the customer journey so enjoyable and feel like you couldn't be without the heaters now they have been installed - that's great to hear!
Thank you for choosing Fischer to heat their home.
A good salesman but we found the representative very overwhelming; he stayed a very long time and tended to avoid answering some questions, particularly on price, before he had finished his very long...
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Adam
Fischer
10 years ago
Good Afternoon Mr Mitchell
Thank you for your review - your feedback is valuable and appreciated. We are sorry if you felt overwhelmed - we understand there is a lot of information to take on board when the heating engineers are giving you all of the options. The engineers are trained not to be pushy - we know customers do not respond to these sorts of tactics. We will speak with the engineer and offer further training. With regards to the price we are unable to answer questions until the survey is complete as this will dictate the room measurements and volume, kilowatt requirements etc and this information all lends itself to your final figure.
We are glad that all is well now. When we spoke on the phone none of the above was mentioned in conversation and we do regret not being given the chance to apologise or assist you further. Moving forwards we know you will be very happy with your new controllable smart storage heating - especially during those nippy spells that we keep getting!
If you do have any further questions please know that we are always here to help and happy to assist - just give us a call! Keep warm and stay in touch if you need anything!
100% Efficient Electric Heating Solutions. With over 75 years of manufacturing experience, Fischer is the UK's leading supplier of electric radiators, boilers, electric water heating and air source heat pumps.
100% Efficient Electric Heating Solutions. With over 75 years of manufacturing experience, Fischer is the UK's leading supplier of electric radiators, boilers, electric water heating and air source heat pumps.