Quickly shipped to my house with no issues. The chair works great so far for my daughters baths.
Richard
Fireflyfriends - UK
7 years ago
Hi There,
Thanks for your kind feedback
Regards,
Richard,
商品のレビュー
Richard
Fireflyfriends - UK
7 years ago
Hi There,
Thanks for your kind feedback
Regards,
Richard,
購入日: 04/10/2018
0
共有
信頼できるカスタマー
7 years ago
Better communication with customers and stop the offline account stuff
商品のレビュー
Richard
Fireflyfriends - UK
7 years ago
Hi There,
Thank you for your feedback.
We appreciate that you were not aware of this at the time of purchase. We do state the following clearly on our website -
* Please note * for parents who have already bought GoTo Seats with the old wooden floorsitter (between Oct 15 - May 17), we have made an Upgrade Kit which is required to convert your old backrest to a new one in order to use this new floorsitter. With this kit, anyone can easily upgrade their existing GoTo Seat when they buy a new Floorsitter. You can get one by contacting us here: customer.enquiries@fireflyfriends.com or call us on: 0044(0)28 9267 8879.
At Firefly we are continuously trying to improve our products for our community. Product upgrades and new accessories are important in ensuring that our products cater for a wide range of children, and in doing so we chose to make the necessary upgrades to the floorsitter for the GoTo Seat.
We hope you find the new upgrades an enhancement to this product.
Service was great when I ordered. But now I have to return it because it just didn’t work for my child. Now waiting to get instructions on returning. It’s been two days since I sent an email...
さらに表示
Richard
Fireflyfriends - UK
7 years ago
Hi Barbara,
Thanks for your message and your feedback, I will be responding to your email immediately with the details for the return.
I hope that helps.
Regards,
Richard,
商品のレビュー
Richard
Fireflyfriends - UK
7 years ago
Hi There,
We understand your frustration, however products like this cannot be mass-produced unfortunately, it's just not possible because they are for a small, niche market (globally speaking). As well as the manufacturing challenges, our products also involve extensive clinical research and consultation in the design and engineering process to make sure they are practical, safe and suitable for as many children as possible.
I have this go to Seat since the beginning of October for my son.. it’s very helpful and useful! I now can clean up without worry about where he is in the house.. he can do the therapies sitting up...
さらに表示
Richard
Fireflyfriends - UK
7 years ago
Hi Lauren,
Thanks for your kind feedback. :)
Regards,
Richard,
商品のレビュー
Richard
Fireflyfriends - UK
7 years ago
Hi There,
Thanks for your kind feedback.
Regards,
Richard,
購入日: 25/09/2018
0
共有
TC
Trusted Customer
8 years ago
Trusted CustomerのFireflyfriends - UKに関するコメント:
Perfecto para las necesidades de Laia nuestra pequeña con PCI.
Everything was send quick and complete. They answered extremely fast on any my inquire.
Perfect services!
Richard
Fireflyfriends - UK
8 years ago
Hi There,
Thank you for your kind words. We do whatever we can to ensure that the ordering process is simple and the delivery is fast.
Regards,
Richard,
商品のレビュー
Richard
Fireflyfriends - UK
8 years ago
Hi There,
We made the Goto Seat as adaptable as possible, we hope you find many uses for it.
Regards,
Richard,
Richard
Fireflyfriends - UK
8 years ago
Hi There,
Thank you for your kind words.
Your feedback is greatly appreciated.
Regards,
Richard,
購入日: 31/08/2018
0
共有
TC
Trusted Customer
8 years ago
Trusted CustomerのFireflyfriends - UKに関するコメント:
As always, fast shipping and easy to order! Item was as described and came with a great instruction book that can also be used to track progress. Very helpful.
Richard
Fireflyfriends - UK
8 years ago
Hi Anne,
Thanks for your message. We do what we can to create the best product and best customer experience, it's great to hear that you have positive words for us :)
Regards,
Richard,
商品のレビュー
Richard
Fireflyfriends - UK
8 years ago
Hi There,
The Upsee is a fantastic device that we are immensely proud of.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.