DotcomBlinds レビュー

Thank you so much for your kind words! We're so happy you like your blinds.

Hi Stephen, thank you for your review. As discussed in our phone call yesterday, I'm glad you see your blind was delivered yesterday, and that it was despatched and delivered within the quoted lead time. As such I'm not sure what you mean about us not keeping to what we said we'd do. We do our best to keep our customers in the loop by sending out order confirmation emails and despatch confirmation emails, however, we aren't able to guarantee they won't get caught up in your spam and junk folders, as is possibly the case here. These emails were forwarded to you both times you contacted us, and this will also show you the time they were sent to you previously. We request all customers get in touch if they are unsure of delivery or if they feel delivery is taking longer than expected. We are able to chase the order up for you and update you accordingly. Have a great day and thank you once again for your feedback. Joe

Hi there, thank you for your positive review, would you be able to adjust the rating as it is currently being logged as a negative review :(

Thank you so much for your kind words! We're so happy you like your blinds.

Thank you so much for your kind words! We're so happy the problem was solved and you're happy with the service.

Thank you so much for your kind words! We're so happy you like your blinds.

Thank you so much for your kind words! We're so happy you like your blinds and enjoyed the service.

Hi there, I'm sorry to hear you have had some problems fitting your bifold door blinds. If it is hard to get the end tab under the gasket we recommend adding a dab of washing up liquid to the end tab to lubricate it. Likewise, it is always worth checking your gasket's compatibility before ordering by sliding a corner of a credit card under the gasket to ensure it is easily accepted. Kind regards, Joe | Online Team

Thank you so much for your kind words! We're so happy you liked the service.

Hi there, I'm sorry to hear you are not satisfied with the service we provided. The terms of the Right Size Guarantee are clearly displayed and the link to all of this information is available whenever the Right Size Guarantee is mentioned, including at the point of purchase. We don't mistrust customers but please understand that we must work within our terms and conditions. The Right Size Guarantee covers one blind only and I understand you wished to use it for two. Unfortunately this isn't something we are able to do, however you are still welcome to begin the process to get one of the blinds remade.Kind regards,Joe | DotcomBlinds