I requested fabric colour samples and these arrived very promptly. Thank you.
Joe
DotcomBlinds
4 years ago
Thank you so much for your kind words and for taking the time to leave us a review!
購入日: 15/04/2022
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信頼できるカスタマー
Feefoに#よる#検証#済み
4 years ago
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Shocking never again cheap thin blinds that crease when you try to pull them up had to put chargeback on card shocking service
Joe
DotcomBlinds
4 years ago
Hi there, thank you for your review.
At the time your bifold door blinds were manufactured there was no central punch for a blind of your size as this was how they were made. We have since changed the tolerances and we now include a central punch in blinds of those sizes. This is standard practice for any manufacturing process, and it can always change as and when new information comes into us in order for us to fine-tune the products we supply. We’re not able to accept the order as rejected because we have never stated whether the blinds will or will not have a central punch and there is no manufacturing defect.
However, when you got in touch with us to say your fabric was bulging, we offered you a solution (which was to add the extra line of cords), however, you refused to accept it.
Likewise, we require any issues to be logged with us within 7 days of receiving the order, but you alerted us to this after 3 months, still we offered to do the adjustment for you for free of charge, yet you still wouldn't accept this.
Due to the made to measure nature of our products you are not entitled to a refund and we welcome you to get in touch to discuss us collecting your blinds and adding an extra run of cords.
Great easy to use website. Ordered fabric samples initially, which arrived promptly. Great quality extra wide roller blind arrived within a week - perfect!
Joe
DotcomBlinds
4 years ago
Thank you so much for your kind words and for taking the time to leave us a review!
They kept me informed on my order but onl insofar as to how delayed it was. Finally turned up 4 months late
Joe
DotcomBlinds
4 years ago
Hi Andrew, thank you for taking the time to leave us a review, and I'm pleased to hear you're happy with your blind.
With regards to the delay your order experienced, this was due to a stock issue and a delay of the stock coming into us. We notified you of this delay straight away and presented you with the choice of swapping to a different colour, cancelling the order or keeping it in the system. You chose to keep it in the system and wait for the stock to arrive, and we updated you with any developments as we found out. As soon as the stock arrived your order was the first to be made and despatched.
Charger supplied without adapter in error. Quick call, adapter supplied within 24 hours, no question. Mailing fee returned. Very, very happy with service. No complaints at all.
Joe
DotcomBlinds
4 years ago
Thank you so much for your kind words and for taking the time to leave us a review!
Never ordered blinds online before but it couldn't have been simpler. Recieved my free sample and dotcom blinds had the exact colour that I'd searched everywhere for. I chose the speedy delivery and...
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Joe
DotcomBlinds
4 years ago
Thank you so much for your kind words and for taking the time to leave us a review!
購入日: 27/03/2022
0
共有
LG
Lucy Gillett
Feefoに#よる#検証#済み
4 years ago
Lucy GillettのDotcomBlindsに関するコメント:
Great blinds, really simple to fit.
Joe
DotcomBlinds
4 years ago
Thank you so much for your kind words and for taking the time to leave us a review! We're so happy to hear you love your blinds!
Buying blinds shouldn’t be a struggle, yet some websites make it far more complicated than it needs to be. After seeing the array of complicated and confusing processes and explanations from other companies selling similar items online, it was decided that DotcomBlinds would become the blind company of the people. Good, simple and easy-to-understand advice from an honest and friendly company. Welcome to DotcomBlinds.com.
Buying blinds shouldn’t be a struggle, yet some websites make it far more complicated than it needs to be. After seeing the array of complicated and confusing processes and explanations from other companies selling similar items online, it was decided that DotcomBlinds would become the blind company of the people. Good, simple and easy-to-understand advice from an honest and friendly company. Welcome to DotcomBlinds.com.