We wanted a high quality heavy duty curtain track to replace our underperforming plastic track. Dotcom’s aluminium tracks are excellent, and we found their cutting and packaging service very...
Blind has just arrived and seems well made and a quality item. Have yet to fit to see how good the blackout lining is. Only issue for me was delivery as unable to track the progress of the parcel or...
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Joe
DotcomBlinds
3 years ago
Thank you for your kind review, and I'm so pleased to see you're happy with your order.
商品のレビュー
Joe
DotcomBlinds
3 years ago
Thank you for your kind review, and I'm so pleased to see you're happy with your order.
Joe
DotcomBlinds
3 years ago
Thank you for your kind review, and I'm so pleased to see you're happy with your order.
Joe
DotcomBlinds
3 years ago
Thank you for your kind review, and I'm so pleased to see you're happy with your order.
Blinds fitted perfectly and excellent customer service provided when there was a mix up over delivery details. The only slight issue was the website, which was not the easiest to use. However, you...
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Joe
DotcomBlinds
3 years ago
Thank you for your kind review, and I'm so pleased to see you're happy with your order.
Thank you for your review.
I'm sorry that the delivery didn't take place on the day you expected, but, as clarified in our phone conversation, you paid for Same Day Priority Dispatch which is not a guaranteed Next Day Delivery service. Yes, most often they are delivered the next working day, but this is not something we can promise, nor do we promise this. Your order was made and dispatched on the day you placed the order, but delivery was delayed due to the courier. We kept you updated on this delay, and you then changed the delivery address. Unfortunately, this looks to have been too late to change and the order was delivered the next working day to the original delivery address.
We are currently working with the courier to collect and redeliver your order, and we will update you as and when we have information, but your unreasonable expectation for guaranteed next-day delivery doesn't warrant a poor review, considering your previous 9 orders with us have all been delivered without any issues or delay.
商品のレビュー
Joe
DotcomBlinds
3 years ago
Thank you for your review.
I'm sorry that the delivery didn't take place on the day you expected, but, as clarified in our phone conversation, you paid for Same Day Priority Dispatch which is not a guaranteed Next Day Delivery service. Yes, most often they are delivered the next working day, but this is not something we can promise, nor do we promise this. Your order was made and dispatched on the day you placed the order, but delivery was delayed due to the courier. We kept you updated on this delay, and you then changed the delivery address. Unfortunately, this looks to have been too late to change and the order was delivered the next working day to the original delivery address.
We are currently working with the courier to collect and redeliver your order, and we will update you as and when we have information, but your unreasonable expectation for guaranteed next-day delivery doesn't warrant a poor review, considering your previous 9 orders with us have all been delivered without any issues or delay.
The blinds are the correct size. Did I miss your advice that there would be a horizontal join in the blinds?
Joe
DotcomBlinds
3 years ago
Thank you for your kind review! Some blinds of certain sizes will require a join in the fabric, but this will depend on the size, the type of blind and the type of fabric. We recommend any customers who may be concerned about a join to get in touch with their sizes before ordering so we can let you know if there would be a join or not.
From looking on the website to putting in my dimensions required, to the fast delivery was trouble free. Great service, good quality rails and so easy to fit. The 3 i ordered, I had fitted to the...
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Joe
DotcomBlinds
3 years ago
Thank you for your kind words! I'm pleased you're happy with your blinds!
Buying blinds shouldn’t be a struggle, yet some websites make it far more complicated than it needs to be. After seeing the array of complicated and confusing processes and explanations from other companies selling similar items online, it was decided that DotcomBlinds would become the blind company of the people. Good, simple and easy-to-understand advice from an honest and friendly company. Welcome to DotcomBlinds.com.
Buying blinds shouldn’t be a struggle, yet some websites make it far more complicated than it needs to be. After seeing the array of complicated and confusing processes and explanations from other companies selling similar items online, it was decided that DotcomBlinds would become the blind company of the people. Good, simple and easy-to-understand advice from an honest and friendly company. Welcome to DotcomBlinds.com.