Requested samples on the 9th still waiting for them on the 16th and they request feedback?
Joe
DotcomBlinds
6 years ago
Hi Brian, thank you for your review. I have looked into this and your samples were despatched on the 10th, the day after you placed your order. It seems as though they were lost in the post, and we encourage all customers to email us directly if your samples don't arrive in a few days so we can get a new set out to you right away. I have requested a new set of samples are sent to you, but if I can do anything more please get in touch.
Kind regards,
Joe | DotcomBlinds
購入日: 09/08/2020
0
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信頼できるカスタマー
Feefoに#よる#検証#済み
6 years ago
otrdered samples and have subsequently ordered blinds an I am awaiting delivery, fabric good quality
Very good blinds. There was a slight delay due to the pandemic and the courier company losing my first order but this was very quickly replaced. Blinds fit very well and are very easy to install.
Worst service I’ve ever experienced from a company! Never received any dispatch confirmation so had to contact several times to establish when the delivery would even take place. When the order...
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Joe
DotcomBlinds
6 years ago
Hi there, thank you for your review. Whilst I understand your frustration, it is standard practice in our industry and for any business dealing with made to measure items to not accept returns due to a customer mistake. The onus, as is stated across our website, is on the customer to ensure their measurements are correct when they come to place their order.
Once we receive the order, we make it to those measurements, and so we are unable to take it back if you don't like it or you have mismeasured as we're unable to resell it or use it again. At that point, the only thing we're able to do is to offer you a discount code to make the reordering process a little more palatable. If the order arrives damaged, is lost in transit or is faulty, we will always replace it or repair it, as we did with your damaged blind.
If you require any further clarification or would like to discuss this further, please email us at hello@dotcomblinds.com.
Kind regards,
Joe | Online Team
購入日: 01/07/2020
0
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RH
Robert House
Feefoに#よる#検証#済み
6 years ago
Robert HouseのDotcomBlindsに関するコメント:
The blind was very delayed arriving and when it did it doesn’t look anything like it did on the website. The blind is too long for the window and hangs lower on one side than the other.
Joe
DotcomBlinds
6 years ago
Hi Robert, thank you for your order. I'm sorry that you're not satisfied with your blind, I have emailed you for some more information so that we can look into rectifying this for you.
Kind regards,
Joe | Online Team
Placed an order for some bi fold blind samples...had a confirmation email for order..week or so later another email saying how are your blinds..? Well I hadn't received them so did online chat with...
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Joe
DotcomBlinds
6 years ago
Hi Alison, thank you for your feedback. We have been experiencing some stocking issues with our samples which have slowed the process down. We do endeavour to send out any other samples that may have been requested with the order, which lets tells people their missing samples will be sent as soon as possible.
We are now back to good stock levels with most our samples, but please feel free to get in touch if you wish to discuss this further.
Kind regards,
Joe | DotcomBlinds
Buying blinds shouldn’t be a struggle, yet some websites make it far more complicated than it needs to be. After seeing the array of complicated and confusing processes and explanations from other companies selling similar items online, it was decided that DotcomBlinds would become the blind company of the people. Good, simple and easy-to-understand advice from an honest and friendly company. Welcome to DotcomBlinds.com.
Buying blinds shouldn’t be a struggle, yet some websites make it far more complicated than it needs to be. After seeing the array of complicated and confusing processes and explanations from other companies selling similar items online, it was decided that DotcomBlinds would become the blind company of the people. Good, simple and easy-to-understand advice from an honest and friendly company. Welcome to DotcomBlinds.com.