Great to get the sale. They sorted the issues quickly whilst on holiday but wish we hadn’t have needed them.
Quick to respond to emails but needed prompting to send info out.
Customer Service Team
Discover the World
1 year ago
Thank you for your Feefo review - I was pleased to see that overall you felt you had a good holiday, but I'm sorry that there were some issues while you were away.
The very nature of international travel means that things can happen from time to time, but I'm glad that we were on hand and able to sort things out quickly for you. Thanks for booking with us and we hope to see you again soon. Michael
Customer Success Team
Discover the World.
James was our coordinator. He did an outstanding job in planning out trip and responding to our request and questions.
Customer Service Team
Discover the World
1 year ago
Hello Mrs Carter and thanks for using Feefo to review your holiday with us to Switzerland.
We're really pleased that you had such a good time and rated the trip 5 stars out of 5! I'll certainly pass your feedback on to those involved in booking and running your trip.
Thanks for booking with us and we hope to see you again soon.
Michael
Discover the World.
Thank you for such a lovely review - we're really glad you enjoyed your holiday and the photos look amazing!
We hope to be able to help plan your next adventure soon.
Regards
Michael
Customer Success Team
Hello Stephen and thanks for your Feefo review. I'm really glad you had a good holiday and the photos look amazing, particularly the sunset over the harbour, what a view! Thanks for taking the time and trouble to leave us a review, we really do appreciate it. Thank you for booking with us and I hope we get to help with your next adventure!
Michael
Customer Success Team
DtW
Thank you for leaving us a 5 star review on Feefo.
Thanks for booking with us and we hope to see you again soon!
Michael
Customer Success Team
Discover the World.
商品のレビュー
購入日: 05/07/2024
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
1 year ago
Customer Service Team
Discover the World
1 year ago
Thanks for your feedback - we're glad you had a good holiday with us!
If there's anything further we can help with (or if you just wanted to go into a bit more detail), in relation to this or any other booking, just drop us a quick email, we're available at customer-service@discover-the-world.co.uk.
Michael
Customer Success Team
Discover the World.
Thank you for your 5 star review about your recent Finland adventure with us.
We're really pleased that you enjoyed your holiday and it was nice of you to use Feefo and leave us a review.
Michael
Customer Success Team
Discover the World
商品のレビュー
購入日: 13/06/2024
1
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
1 year ago
Customer Service Team
Discover the World
1 year ago
Thanks for your Feefo review - we're really pleased that you had a good holiday with us.
If you'd like to go into a bit more detail then we'd love to hear from you, you can contact us at customer-service@discover-the-world.co.uk.
Thanks again for your positive review and I hope we get the chance to see you again soon.
Michael
DtW
Tailor made constructed according to our brief. Quick response to any suggested amendments.
Excellent customer care when contacted whilst in Iceland after a volcanic eruption to provide reassurance...
さらに表示
Customer Service Team
Discover the World
1 year ago
Welcome home from your recent trip with us and thanks for the 5 star review.
Providing tailor made holidays that are just what our customers are looking for is exactly what we do, and reviews like yours make all the hard work worthwhile.
It's also great to see that the other area we try really hard to excel at (looking after people while they are on holiday) lived up to your expectations as well. Not everyone can say their holiday was affected by a volcanic eruption but what's life without a little adventure??!! I've passed your feedback to our 24/7 Ops team and I'll know they'll be delighted to receive it. So where to adventure to next?? Just give us a shout and we'll be happy to help.
Michael
Customer Success Team.
Thank you for leaving us such a lovely review on Feefo.
Thanks for booking with us and we hope to see you again soon!
Michael
Customer Success Team
Discover the World.
An award winning tailor made tour operator, Discover the World have been creating unique holidays to exceptional destinations for 40 years. With a strong heritage in Iceland and Scandinavia, their portfolio also includes the Polar Regions, Canada, Alaska, Costa Rica, Australasia, Small Ship Expeditions and Rail Journeys. A wide range of holiday types includes self-drives, small group tours, winter breaks in search of the northern lights and wildlife holidays.
An award winning tailor made tour operator, Discover the World have been creating unique holidays to exceptional destinations for 40 years. With a strong heritage in Iceland and Scandinavia, their portfolio also includes the Polar Regions, Canada, Alaska, Costa Rica, Australasia, Small Ship Expeditions and Rail Journeys. A wide range of holiday types includes self-drives, small group tours, winter breaks in search of the northern lights and wildlife holidays.