Excellent service given by Aggie. Nothing was too much trouble. Searched flights for us to find cheapest. We did the Golden Circle with the brilliant help of an iPad withGPS. All hotels were great....
Service was good. Vikki , travel advisor was very helpful. There were a number of glitches which should not have occurred, eg hotel Budir accepting original booking, then asking for upgrade and then...
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Customer Service Team
Discover the World
11 years ago
Thank you for taking the time to provide your feedback. We endeavour to confirm booking arrangements as quickly as possible but in most cases, each stage of a booking has to be individually requested, so it may sometimes take a few days. We are sorry it was not possible to confirm one your original hotel choices, but this does happen occasionally and in many remoter parts, alternative options are limited. We are though pleased that overall you enjoyed your trip; all your comments have been noted and will be shared with the team and passed on. Thank you again and we hope we may have the chance of assisting you with future travel plans.
All through the process of booking my trip the team at Discover the World kept me fully up to date. Even when they were sending out a confirmation email to me with my final arrangements I received a...
The I-pad accessory supplied with his holiday is a brilliant innovation and the reason I picked this company. The data on it does need checking however as 1 of our hotels was miss placed by over...
The ship and all staff were excellent. Food was superb. The only negative was the return flight from Resolute to Toronto. We were given seat numbers but then told it was free seating, resulting in...
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商品のレビュー
購入日: 31/08/2015
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信頼できるカスタマー
11 years ago
Appalling service when internal flights cancelled due to weather. DTW staff gave away my prepaid and booked hotel room in Reykjavik to another customer without asking me, repeatedly did not call me...
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Customer Service Team
Discover the World
11 years ago
Thank you for your feedback. We are sorry that this was your experience of us, as it is not typical of the levels of service we aim to provide to our clients.
An award winning tailor made tour operator, Discover the World have been creating unique holidays to exceptional destinations for over 40 years. With a strong heritage in Iceland and Scandinavia, their portfolio also includes the Polar Regions, Canada, Alaska, Australasia, Small Ship Expeditions and Rail Journeys. A wide range of holiday types includes self-drives, small group tours, winter breaks in search of the northern lights and wildlife holidays.
An award winning tailor made tour operator, Discover the World have been creating unique holidays to exceptional destinations for over 40 years. With a strong heritage in Iceland and Scandinavia, their portfolio also includes the Polar Regions, Canada, Alaska, Australasia, Small Ship Expeditions and Rail Journeys. A wide range of holiday types includes self-drives, small group tours, winter breaks in search of the northern lights and wildlife holidays.