Everything lived up to our full expectation .. From the logistics of the flights all on time, the picture postcard winter scenery of Norway and superb Scandic hotel.
Then the "tours of a lifetime"...
Phone call from rep in Iceland very helpful. Two of the hotels I stayed at weren't what I expected.
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Customer Service Team
Discover the World
10 years ago
Thank you so much for taking the time to respond to our review request and we are so pleased to hear that you had a wonderful time. We are sorry that two of the hotels were not of the standard you were expecting. I will call you to discuss this, so we can speak directly to our suppliers about these issues.
Agents are very knowledgeable and offered great suggestions to adapt to our needs. Communications, materials, etc. are all very professional. I have recommended the company as a one stop shop for...
We had a wonderful holiday, almost everything went as planned. There was an issue with an internal flight where a change of time had not been communicated to DtW and therefore to us. In all other...
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Customer Service Team
Discover the World
10 years ago
Thank you so much for taking the time to write your review to us at Discover the World. We are delighted to hear that you had such wonderful service. We have passed your feedback regarding the flight to our supplier and we are sorry that this was not communicated to you before travel. We look forward to maybe booking a future trip for you.
You could not fault the driver of the guide - Helgi and Helga. The whole trip ran to time and was informative and friendly. We even added to our itinerary and Helga made sure we got to be where we...
Felt like there was a lot of effort involved on our part in making the holiday work. The iPad app was glitchy and kept shutting itself down and was only preprogrammed for the itinerary as advertised,...
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Customer Service Team
Discover the World
10 years ago
I have left a message on your mobile to discuss the issues raised. I am sorry that you found some attractions were closed and I would very much like to speak to you about this, and also the iDiscover. We're sorry this was your experience and would like to reassure you that it is not typical of the levels of service we aim to provide to our clients.
I contacted Discover the World to put together a package for a trip to Iceland as a surprise for my husbands 40th birthday. Everyone who I spoke with was extremely helpful, and had suggestions for...
An award winning tailor made tour operator, Discover the World have been creating unique holidays to exceptional destinations for over 40 years. With a strong heritage in Iceland and Scandinavia, their portfolio also includes the Polar Regions, Canada, Alaska, Australasia, Small Ship Expeditions and Rail Journeys. A wide range of holiday types includes self-drives, small group tours, winter breaks in search of the northern lights and wildlife holidays.
An award winning tailor made tour operator, Discover the World have been creating unique holidays to exceptional destinations for over 40 years. With a strong heritage in Iceland and Scandinavia, their portfolio also includes the Polar Regions, Canada, Alaska, Australasia, Small Ship Expeditions and Rail Journeys. A wide range of holiday types includes self-drives, small group tours, winter breaks in search of the northern lights and wildlife holidays.