In view of the fact I had to cancel my flight for medical reasons I…
In view of the fact I had to cancel my flight for medical reasons I was offered an alternative which was not suitable but I did appreciate the offer / Bell
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10 years ago
service good. Had to alter my baggage and everyone was very helpful. easy instructions
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10 years ago
Good communication
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10 years ago
Very easy to book and excellent customer service, thankyou
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10 years ago
Delay in responses ,often no one available when you ring even in office hours hours…
Delay in responses ,often no one available when you ring even in office hours hours a recorded message simply tells you what the office hours are .The actual booking when you eventually get it done...
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Directline Flights
Directline Flights
10 years ago
I am very sorry that you had difficulty getting through to us. We get this right most of the time, but the occasional spike in calls stretches our resources.
A Bradley, Managing Director
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10 years ago
The booking was relatively easy but then I received an email stating the booking was…
The booking was relatively easy but then I received an email stating the booking was not made and that I needed to re-book. If I had I would have been charged twice. Contacting them (directline...
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Directline Flights
Directline Flights
10 years ago
Thanks for the feedback and for replying to my follow-up emails. We're making some changes as a result. I'm glad we've been able to sort this out to your satisfaction.
A Bradley, Managing Director
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10 years ago
No fuss...great to talk to a real person!...excellent communication...ending with a very satisfied customer.
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10 years ago
friendly and very efficient
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10 years ago
It was easy to do and I was happy with the outcome.
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10 years ago
We had no problems booking, everything was handled in a professional way.
Pity more companies were…
We had no problems booking, everything was handled in a professional way.
Pity more companies were not like these.
Dave Bond
Directline Flights have been helping customers to compare and book flights since 2007. Unlike our purely online competitors, we offer a very personal service with assistance at any time, before or after booking.
Directline Flights have been helping customers to compare and book flights since 2007. Unlike our purely online competitors, we offer a very personal service with assistance at any time, before or after booking.