Dawes Doors レビュー

Good morning -- Thank you for your time on the phone earlier today. As discussed there was a genuine error on this booking with the incorrect item invoiced. A partial refund will be sent in due course. We appreciate your understanding but apologies for the worry and inconvenience. Kind Regards, The Dawes Doors Team

Good afternoon -- Thank you for taking the time to share your feedback with us. We would like to sincerely apologise for the series of inconveniences and frustrations you experienced with our service. It’s clear that we fell far short of the standards we aim to deliver. It is unacceptable that there were multiple scheduling miscommunications, resulting in unnecessary stress for you during what should have been a smooth and straightforward process. We can only imagine how frustrating it must have been to deal with these changes, especially during an already busy time of moving into a new property. Additionally, we are sorry to hear about the unprofessional behaviour you encountered with our engineer on-site. This does not align with the level of professionalism we expect from our team, and we’ll ensure this matter is addressed internally. Thank you for bringing this to our attention. While we can’t undo your experience, we hope to have the opportunity to restore your trust in our company in the future. Kind Regards, The Dawes Doors Team