Although the product was delivered promptly and securely I have issues regarding the quality of the product (see below)
Cuckooland
Cuckooland
12 years ago
We are so sorry to hear that you are unhappy with this product. We do offer a 30 day returns option and although your order was placed longer than 30 days ago, we would be happy to extend this for you. If you would like to contact us, please call our customer services on 01305 755621.
Kind regards, Cuckooland.
商品のレビュー
購入日: 14/03/2014
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Feefoに#よる#検証#済み
12 years ago
lovely people to talk to but had to wait a long time for delivery
The product arrived very quickly but instead of being sent to the delivery address it was sent to my billing address.
Cuckooland
Cuckooland
12 years ago
thank you for your valuable feedback. We are looking at removing 'billing' address details from despatch notes (the ones that go to our direct despatch suppliers) so we can avoid this happening in the future. So glad it arrived quickly and it found you. Our sincere apologies for the mix up.
Kind regards, Cuckooland
Credit to Cuckooland for rescuing a dire delivery service and saving the order. Despite two agreed delivery dates, delivery company itself cancelled half way through the day on both occasions. A lot...
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Cuckooland
Cuckooland
12 years ago
thank you so much for your valuable feedback and we are so sorry you don't like the product. We are more than happy to arrange a free collection and refund you in full. If you would like to do this, please email us at customerservice@cuckooland.com and we will make the necessary arrangements. Thanks again, and sincere apologies.
Kind regards, Cuckooland
The grill came without the lighting gel but after a quick phone call to Kuckooland who explained the post office had put in parcel No2 so it came the next day. No problem!
商品のレビュー
購入日: 17/04/2014
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Feefoに#よる#検証#済み
12 years ago
Prompt, friendly customer service. Would recommend :).