Charles Tyrwhitt レビュー

Thank you for your feedback following your recent exchange request. Please accept our sincere apologies that, due to a technical error, our system did not notify us regarding your return. Having checked our records, we were unable to find any further correspondence after your initial enquiry about how to return the item, and we appreciate you bringing this matter to our attention through your review. We typically take action 2-3 working days after you have posted your return so it is frustrating to see this has happened on this occasion. We can confirm that your exchange order has now been processed and will be sent via our express delivery service. You should receive an email within 24 hours confirming your new order, followed shortly by a dispatch email containing your tracking details. We are very sorry for the delay in processing your request and hope to restore your confidence in our service very soon.