The service from Crowcon is good.
My issue is with the postage DPD.
The last three years it has been unreliable. They left my Analyser on the door step this time. Luckily I was home waiting for it....
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Steve Couper
Anton by Crowcon
1 year ago
Good morning, thank you for the feedback & sorry to hear you have had issues with the couriers. I will take this up with them as that isn't good enough, but we do plan to shortly switch which couriers we use, so all being well you shouldn't have these problems in future. Regards, Steve
I felt that getting it back reading a level of CO above what’s in the atmosphere, and having to pay to ship it back only to be told o fault was found and a recalibration was done with no changes...
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Steve Couper
Anton by Crowcon
1 year ago
Thank you for your feedback. The O2 sensor was replaced as part of the service, & gave the correct reading when it was returned to be checked the second time. Apologies if you had to pay to return it, the returns form should have had a link to print off a pre-paid postage label. Please do let me know next time it is due for service & I will ensure you are more than reimbursed for this. Regards, Steve
