Both sides met their side of the contract.
Never confident following instructions as depicted, says more about me(?).
Balance between the industry's big guns and their alternatives could be...
Excellent Communication with this company.
However, it is March 22 and I'm still waiting for my first
issue of the magazine which I purchased in mid-February.
Maybe it is a problem with mail delay...
さらに表示
emma
ComputerActive
4 years ago
Hi, thank you for the feedback. I am really sorry to hear there are issues with the delivery of your Computeractive magazine.
I have just checked the subscription and can see the address has been amended and the delayed issued replaced by the customer care team. I appreciate the delays are frustrating but as you are based overseas delivery will take a bit longer. We are always happy to replace any missed issues, so please keep us posted on it's arrival.
You are also able to access the digital version by downloading the app and using your customer to log in.
If you have any further questions or concerns in the meantime, please do not hesitate to contact me. Kind regards, Emma
商品のレビュー
購入日: 17/02/2022
0
共有
TT
T. Turne
Feefoに#よる#検証#済み
4 years ago
T. TurneのComputerActiveに関するコメント:
I find a lot of articles not really relevent.
ben.hart
ComputerActive
4 years ago
Hi, thank you for taking the time to leave a review, we really appreciate the feedback. I am sorry to hear you are not enjoying Computeractive magazine. If you would like to cancel your subscription, please contact our customer care team at subscriptions@technology.dennis.co.uk or call 0330 333 9494. Kind regards, Ben.
商品のレビュー
購入日: 10/02/2022
0
共有
VS
Val Sedgley
Feefoに#よる#検証#済み
Nottingham
4 years ago
Val SedgleyのComputerActiveに関するコメント:
Keeps me up to date with my technology
ben.hart
ComputerActive
4 years ago
Hi, Thank you for taking the time to leave a review, we really appreciate the feedback. I hope you continue to enjoy Computeractive magazine. Kind regards, Ben.
Hi, thank you for your feedback. I appreciate you taking the time to reply. I hope you continue to enjoy reading Computeractive magazine. Kind regards, Ben.
Magazine is good but two editions every month is one too many.....a marketing ploy really and one not made very clear when subscribing
ben.hart
ComputerActive
4 years ago
Hi, thank you for your feedback. I appreciate you taking the time to reply. I hope you continue to enjoy reading Computeractive magazine. I am sorry to hear you don't think this was made clear on our website. If the frequency is too much then you can always suspend your subscription to allow you to catch up. If you would like to go ahead with this, please contact our Customer Care Team at: subscriptions@technology.dennis.co.uk or call 0330 333 9494 with your subscription details and they will be happy to help. Please don't hesitate to contact me if you have any questions or concerns. Kind regards, Ben.
Tried to renew several times but they did everything to stop me - computers down, 'we can't do it', not able to download the mag, etc.
Unfortunately I like the magazine, so I persevered.
ben.hart
ComputerActive
4 years ago
Hi, Thank you for your feedback. I am so sorry to hear you have experienced problems renewing your Computeractive subscription, but am pleased to hear you have now managed to renew. I hope you continue to enjoy reading the magazine. Please don't hesitate to contact me if you have any questions or concerns. Kind regards, Ben.
Would be 5 stars but still waiting for my free flash drive.
Easy to subscribe and messages very prompt.
Had 2 issues arrive already.
ben.hart
ComputerActive
4 years ago
Hi, Thank you for your feedback. I am so sorry to hear you never received your free gift with your Computeractive subscription. I have just requested a replacement for you which should arrive within the next 28 days.
Please don't hesitate to contact me if you have any questions or concerns. Thank you for your patience while we resolve this for you. Kind regards, Ben.
Magazine arrived on time but "free" USB stick did not. No way of knowing if anyone got one. A little bit "Iffy".
ben.hart
ComputerActive
4 years ago
Hi, Thank you for your feedback. I am so sorry to hear you never received your free gift with your Computeractive subscription. I have just requested a replacement for you which should arrive within the next 28 days.
Please don't hesitate to contact me if you have any questions or concerns. Thank you for your patience while we resolve this for you. Kind regards, Ben.
信頼できるカスタマー
4 years ago
Following your review, Computeractive promised to send a USB stick, to arrive within 28 days. This has not happened- very poor customer service.
ben.hart
ComputerActive
4 years ago
Hi, please accept our sincere apologies for your replacement gift having not arrived. I have contacted the warehouse directly and requested the gift be sent out as urgent. I do hope this arrives with you shortly. Kind regards, Ben.
Computeractive is the UK's best-selling fortnightly computer magazine and your friendly guide to PCs, gadgets and the web! Plus there are regular news updates, project ideas, help and advice on popular reader queries, articles on anti-virus software, broadband and how to protect your own data, features on consumer rights, and a whole lot more to help you get the very best out of your computer.
Computeractive is the UK's best-selling fortnightly computer magazine and your friendly guide to PCs, gadgets and the web! Plus there are regular news updates, project ideas, help and advice on popular reader queries, articles on anti-virus software, broadband and how to protect your own data, features on consumer rights, and a whole lot more to help you get the very best out of your computer.