Caunce O’Hara レビュー

Hi there, Thank you for sharing your feedback. I am sorry to hear about your experience. I understand how frustrating and disappointing this must have been. I believe you have since been in touch with our complaints team and the issue is being dealt with. If there is anything else we can assist you with, please don’t hesitate to get in touch on 0333 321 1403. Best wishes, Ariana

Thank you for your further comment. We are sorry that our earlier correspondence does not appear to have reached you. We acknowledged your complaint on 11 September 2026 and sent our final response to you today. If you have not received it, please contact us on 0333 321 1403 so that we can check your contact details and arrange for it to be resent.

Hi Neil, Thank you for taking the time to leave a review. I’m sorry to hear about your experience and appreciate that the increase in your renewal premium may have been frustrating. I understand our customer service team has since been in touch to explain the change in renewal premium was calculated based on the change in risk. We appreciate this may not have been the outcome you were hoping for, but we’re grateful for the opportunity to clarify this and thank you again for sharing your feedback with us. If there is anything else we can help with, please do not hesitate to get in touch with us on 0333 321 1403. Best wishes, Ariana

Thank you for coming back to us. You're right that our reply took much longer than it should have, and we're sorry for that – as well as for your experience with us this year. If there's anything you'd like to talk through, please call us on 0333 321 1403.