Thank you for your feedback! We're sorry to hear that you felt you weren't heard or properly helped. We've passed your feedback along to our senior living referral leadership, to explore ways we can further improve our free services by phone. We appreciate you taking the time to share, and we apologize for any inconvenience you experienced in using our referral hotline. We do offer self-guided information on our website, if you'd prefer to give that method a try; some examples: http://www.caring.com/local/assisted-living-facilities and http://www.caring.com/local/independent-living and http://www.caring.com/local Thanks again for your feedback!
