I purchased Christmas cards for my whole family and had them personalised which was a nice touch. The cards are of great quality at a really cheap price. It was very easy to do and a quick...
I did not expect you to send the card to the recipient with the price and cover still on!
Adam
cardfactory
8 years ago
Thank you for you feedback. I am very sorry about what has happened with this order. I can see the card you purchased was not a personalized card so it gets sent as a blank card with no message on it, intended to be written by you and given to the recipient. I apologise for the confusion on this and the inconvenience caused.
I cannot see any communication from yourselves o us about this order. We do recommend if you have any issues with your order to get in contact with us directly so we can get this resolved for you. On this occasion we have refunded you in full on this order.
We hope if you order with us again in the future we can provide you with a better experience and level of service.
I've recently started ordering from car factory online as sometimes they only have a couple of items that I would need out on shelves in the store, but there's always more stock online. The orders...
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets