Most years I have telephoned to pay for my policy as the website did not work properly (not recognising my surname), however this year it went through absolutely fine.
Good afternoon Mr Bradshaw, thank you for your review we appreciate all feedback. If you wish to elaborate on your review, you can do so by contacting us on 0345 641 9790 or at bmwwarrantysales@allianz-assistance.co.uk. Kind Regards, Nicole, Senior Coordinator.
Good afternoon Ms Michael, thank you for your review, we appreciate all feedback. I do apologise that you have not received the high level of service we aim to provide. I have just sent you an email regarding your comments and await your response. If you have any further queries please don't hesitate to contact us on 0345 641 9790 or at bmwwarrantysales@allianz-assistance.co.uk. Kind Regards, Nicole, Senior Coordinator.
MM
Ms M Michael
3 months ago
Really appreciated the response to original review. Following this and the positive resolution our rating has been updated. Thank you.
