Bents Garden & Home レビュー

Thank you for taking the time to leave feedback following your visit to our Online Store. We are truly sorry to hear that you did not receive your order, and completely understand the disappointment this has caused. After looking into this further, it appears that our courier made an attempt to deliver your items before they were eventually returned to us. We apologise if this was not clearly communicated to you, and have shared your feedback with our courier for further review. Additionally, we must apologise for not contacting you sooner once the items were returned to our store. We are looking into how we can improve so this does not reoccur in the future. I believe a member of our Online team has already been in touch with you to personally apologise and to process a full refund for your order. Once again, we are sorry for the inconvenience caused, and we truly appreciate you bringing this matter to our attention and we hope this will not discourage you from shopping with us again in the future. Kind regards

Thank you for sharing your feedback regarding the high standard of service you received from our colleagues. If you happen to remember the name of the colleague who assisted you, please let me know at m.bent@bents.co.uk, as I would like to ensure they are personally recognised and thanked for their efforts. We sincerely apologise for any inconvenience caused by the item missing from your order, but we are glad to hear that we were able to resolve the issue promptly. Once again thank you and we hope to be of service again in the future. Kind regards

We are so pleased to read that you received a high standard of service with your recent purchase and they arrived on time – the recent wintery weather certainly has been challenging ! Thank you for letting us know and we hope you will visit again soon. Kind regards

Thank you for your kind words for our colleagues, we are so pleased to hear they provide great service and we look forward to seeing you again soon. Kind regards