I saw the bag online and fell in love with it, baby's bag was the last thing on my list as i just couldn't find a bag that i liked. I ordered and received my bag however upon opening the packaging i...
さらに表示
Richard
Bababing!
3 years ago
Thank you for your review and your feedback. I am sorry to hear that the experience could have been better. Please do contact me directly on richard@bababing.com if you would like a replacement mat or to discuss the order further. I apologise that your experience has fallen short of our usual high standards. Kind Regards, Richard
Awful. Haven’t heard back from them since emailing.
Nick
Bababing!
3 years ago
Hi,
I am sorry to read your review with regards to our service. As a company, we strive to achieve the best customer experience possible when purchasing our products.
After looking into your recent email, please be advised a response was sent 2 days after your email. Please check all inboxes and spam folders to ensure our email did not arrive in these folders?
AN
Anonymous
3 years ago
The zip is awful and stressful to use. I would definitely it recommend or buy from the company again.
商品のレビュー
Nick
Bababing!
3 years ago
I am sorry to read your recent review with regards to our mani backpack. After looking into your recent email and comments, it seems the product is not faulty, however I believe you do not like the purchase you made at the time. Please be advised that we do offer a 14 day money back guarantee or replacement product as long as the product is not used and still in its packaging format including swing tags. We as a company firmly believe 14 days is enough time for our customers to receive their order in order to evaluate it is right for them. Should this not be the case, every customer has 14 days in which to return their purchase.
After looking into your order, it seems your purchase was made on the 11th September 2022, and therefore 3 months has passed since your purchase, and therefore a product refund/replacement cannot be made as the product has been used resulting in the product not being able to be put back on resale.
AN
Anonymous
3 years ago
I ordered the product before my baby was born, as you would expect. So I couldn’t use it and return it within 14 days of receiving it. But your response has confirmed I won’t be using the company again.
Richard
Bababing!
3 years ago
Good morning and thank you for follow up feedback. If a product is faulty we are always happy to refund or replace the product as my colleague has mentioned in the previous reply and we do feel that our returns policy is fair. As a company we always try our best to go above and beyond to help our customers but we are unable to offer an open ended returns policy and it would be unsustainable for us to do so. Once again I am sorry that you are unhappy with the level of service that you have received. Many Thanks Rick
The bag looks great and feels great.
The secret pockets and extra pockets are fantastic, we think you need more photos to show it off more. We was both surprised at how many extras you get so SHOW IT...
さらに表示
商品のレビュー
Richard
Bababing!
3 years ago
Hi Ben so pleased that you are happy and thank you for your kind review. Rick @ Bababing
Very pleased with product but postal strike meant delivery was very delayed.
Richard
Bababing!
3 years ago
Thank you for your feedback. I am pleased that you are happy with the product! The postal delays were unavoidable and I can appreciate that it may have been frustrating. Many Thanks, Rick
商品のレビュー
購入日: 26/11/2022
0
共有
信頼できるカスタマー
3 years ago
Very good quick and efficient
Richard
Bababing!
3 years ago
Thank you so much for your review and feedback . We are so pleased that you are happy with the product and the service. Thanks! Rick
商品のレビュー
購入日: 29/11/2022
0
共有
信頼できるカスタマー
3 years ago
Great product but delivery took longer than I expected.
Nick
Bababing!
3 years ago
Hi,
Many thanks for your review below and we are glad that you like your new changing bag.
With regards to delivery, we apologize that this took longer than expected, however this is due to the current Royal Mail strike action currently going on at present. This is seriously disrupting many businesses here in the UK and unfortunately due to the contract situation we have with Royal Mail in using their services, we are therefore unable to use other suppliers. We are all hoping the strike action is resolved soon so that normal delivery times move back to normal as we do use a free delivery tracked 48 hour delivery service on all orders.
Awful service. Item ordered 9/12 and should have been shipped 12/12. It seems they forgot to dispatch order and after a reminder have posted 16/12 but will no doubt not arrive in time for Christmas...
さらに表示
Nick
Bababing!
3 years ago
Hi,
I am very sorry to read your review below as we try to pride ourselves on our great customer service.
With regards to shipment of your changing bag, as it is noted on our website, dispatch would be taking place on the 12th December when new stock arrives with us. Unfortunately due to a small shipping delay beyond out control this has taken a few days more than we expected of which we apologize. However, this particular item has now been delivered and shipped accordingly, and therefore your order has not been forgotten. Furthermore, should any of our customers not been able to wait for their order, we would of course supplied them a full and immediate refund without delay.
With regards to the product review request, this is an automated email that is sent to all of our customers and therefore I would not expect any of our customers to review the product without receiving this first. This is something I will be taking up with Feefo in order to find ways of moving the review dispatch emails to our customers accordingly.
商品のレビュー
Nick
Bababing!
3 years ago
With regards to the product review, I fully understand that a review cannot take place without the product to review. As stated in the service response, this is an automated email sent to our customers who have purchased directly to us.
