Bababing! レビュー

Many thanks for your review 😊

Good Afternoon, We're truly sorry for the wait you've experienced. 🕒 On April 16th, at 10:15 am, we did send an email detailing the out-of-stock status of some items, including when we expect them back in stock. We also offered you a direct line to contact me for a quick chat and iron out any concerns. 📧 Could you double-check your inbox and perhaps the spam folder for an email from richard@bababing.com? Sometimes, emails take a detour there. If email's too slow, we're just a phone call away for an instant fix! 📞

You're welcome! So pleased you're happy with everything. 😄

Thrilled to hear your delivery was speedy! Thanks for letting us know. 😊

Hi Ammen, Really sorry for the mix-up! 🤦‍♂️ Glad we've got this sorted quickly for you! 👍

Hi, Firstly, I do apologise that our delivery times were not up to your requirements. After reviewing your order, it was noted that your order arrived with us on Friday 29th March which was Easter Good Friday. Unfortunately our offices and Warehouse were closed during the Easter Holiday, however we ensured your order was despatched as soon as we arrived back after the Easter break.

Hi Sarah, Firstly, let me sincerely apologise for the lack of response to your email as we do pride ourselves on our customer service. This is unacceptable and to this I do apologise. I will immediately look into your order for you on Monday and will ensure this is despatched using a 24 hour delivery service. I will also ensure a tracking reference number is also provided for you.

Hi, Firstly, I am sorry to hear you received a faulty item as this is an extremely rare occurrence. In normal circumstances we will of course send a replacement to you, however on this occasion you required a full refund which is completely acceptable. Unfortunately we are unable to provide product return reimbursements as we simply do not have the facility to carry out this, however we did offer as standard a free returns label for you in order to send back your item for a refund and investigation on the fault. Should you have contacted prior to sending your item back to us we would of course advised you of the free returns label.

Thanks for your feedback! We're delighted to hear that you found our site easy to use. 😊👍 We're sorry we didn't get the chance to interact with you directly, but if you ever have any questions or need assistance in the future, don't hesitate to reach out.