I have enjoyed my time with AXA find them helpful and always looking for th...
I have enjoyed my time with AXA find them helpful and always looking for the best deal on car insurance I independently tried to get a better deal and couldn't AXA the insurance company who works for...
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信頼できるカスタマー
Feefoに#よる#検証#済み
9 years ago
Awful service
Awful! Given multiple quotes and told numerous times it was different prices to what I had been quoted. Eventually Upon taking the policy my cover began at 00:00 27th 2016 and finished 23.59 26th...
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JulieAnn Martindale
AXA Insurance - Northern Ireland
9 years ago
First of all I would like to thank you for taking the time to leave your feedback. I have attempted to contact you by telephone to discuss this matter further but have been unsuccessful.
I am sorry to her that you experienced such difficulty in getting the correct renewal premium, I see that you had been quoted incorrectly in the first instance and this was down to the fact that you had a load applied to your policy last year due to your age and the group of car that you changed to. The first agent you spoke to did not pick up on the fact that the load could be removed as you now meet the criteria to drive such a group of car. This issue was then corrected by the second agent that you spoke with.
With regards to the incorrect dates on your Certificate, I am sorry about this and I note that a correct certificate has been issued to you on 3/1/2017.
Again I would like to apologise for any inconvenience we may have caused you and I would like to thank you for renewing with AXA.
Kind Regards
Julie-Ann
AXA Direct NI
信頼できるカスタマー
9 years ago
Hi Julie-Ann
Unfortunately I am currently in work and unable to answer a phonecall until 6.30pm.
I believe the service I received and the way I had been treated being gave multiple quotes via the telephone and via email, each of which being a different price and then to recieve letters again quoting a different price was just not acceptable.
I've been with axa for 2 years as a named driver and a further 2 with my own policy and never had an issue before. This time I raised a complaint about the service and nothing had been done about that apart from being told to take it to the ombudsman. Unfortunately I've had to do this aswell as axa just seemed to palm me off and ignore the service I'd beend receiving
Aaron
JulieAnn Martindale
AXA Insurance - Northern Ireland
9 years ago
I am really disappointed to hear you additional feedback about the poor service that you received. I will phone you after 6.30 tonight to discuss with you if that is ok or if you would prefer for me to contact you at another time, just let me know.
Thanks
Julie-Ann
信頼できるカスタマー
9 years ago
Thank you
Yes I will be available from 6.30pm onwards if your able to give me a call then I would appreciate it.
Aaron
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Feefoに#よる#検証#済み
9 years ago
Excellent service by AXA Direct Northern Ireland
Emma from omagh office helped a lot very friendly girl
