I used promotion code and shopping bag showed I can get a free gift(Taurus Bracelet) but I haven't received that. I think it is an man made error caused by a member of your staff
Astrid & Miyu
Astrid and Miyu
10 years ago
Hi,
Thanks you for your feedback. We apologise if there has been some error and the bracelet hasn't reached your. Please accept our sincere apologies on this matter and we hope that this misunderstanding will not change your view over Astrid & Miyu. We will email you shortly to issue a personal apology.
Hi,
Always lovely to hear that our customers are happy and enjoy our pieces. We hope your initial bracelet becomes your signature piece for everyday as well as on special occasions.
Happy festive season!
Astrid & Miyu Team
Hi P.,
Great to hear that our customers are satisfied and happy. Initial rings are always good addition to the outfit as well as stocking fillers. Pair them with zodiac bangle or initial bangles for ultimate personalised gift.
Happy festive season!
Astrid & Miyu Team
Hi,
We are sorry to hear what has happened. Our jewellery is very delicate, however, by all means shouldn't have broken. We apologise for the experience you've had and we would like to make it up to you.
Again, we sincerely apologise for the inconvenience.
We will email personal apology to your email.com
In my recent order, I made a return of 2 necklaces.
So I have followed all the A&M returning procedures, use their prepaid return label and packed with original package and sent back to the post...
さらに表示
Astrid & Miyu
Astrid and Miyu
10 years ago
Hi Jiali,
We truly apologise for the unpleasant experience you've have had. So far we have always received customer parcels back but thank you for flagging up to us, it is something that we will investigate and look into.
We hope that we can sort this incident and it will not change your view over Astrid & Miyu. We value all our customers and their satisfaction, there for we will email you personally to issue a personal apology.
GU
Guest
10 years ago
Astrid & Miyu did the full refund of the £400 to me although the parcel did not been found, as well as a gift card as apology token. Helpful customer service, always quick response, and communicate effectively, will shop again.
GU
Guest
10 years ago
Astrid & Miyu did the full refund of the £400 to me although the parcel did not been found, as well as a gift card as apology token. Helpful customer service, always quick response, and communicate effectively, will shop again.
Hi,
We are sorry to hear about your unpleasant experience regarding the delivery and we sincerely apologise for that. Unfortunately, sometimes parcels take longer to arrive due to post office internal operations. We hope that this experience hasn't affected your opinion over Astrid & Miyu.
We will email you to issue a personal apology.
商品のレビュー
購入日: 02/11/2015
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
10 years ago
quick delivery. great customer service.
商品のレビュー
購入日: 27/10/2015
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
10 years ago
Had to wait for a couple of months as the design was out of stock. However, delivery was prompt post notification of availability.
