No response to email regarding hotel / room advice for son with additional needs
I contacted the booking service team via email regarding advice on which hotel / room to book for my son who has additional needs. After waiting a week for a response, I gave up... I heard nothing...
さらに表示
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
10 years ago
Quick, easy, simple. Have stayed before so I know I am going to get what they state aswell. 👍
0
共有
TC
Trusted Customer
Feefoに#よる#検証#済み
Dumfries and Galloway
10 years ago
Trusted CustomerのAlton Towers Holidaysに関するコメント:
Very simple to use for a technophobe like myself. Pricing structure clear-choice of added extras.
Very simple to use for a technophobe like myself. Pricing structure clear. Thought about boking a meal but no links to pricing so haven't done so.A link to each venue with a menu and prices would...
さらに表示
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
10 years ago
Very good
Very good
0
共有
TC
Trusted Customer
Feefoに#よる#検証#済み
10 years ago
Trusted CustomerのAlton Towers Holidaysに関するコメント:
I booked the weekend online for the 2nd September and paid around £880 went back on the website a few hours later and the same weekend is now coming up at £698! Don't understand how it changed price...
さらに表示
Customer Care
Alton Towers Holidays
10 years ago
Hi There,
Thanks for taking the time to provide us with some feedback. I am very sorry to see that this had happened for you. I am certainly happy to say that this is definitely not normal!
I am glad to add that we have been in touch with you directly and have now been able to resolve this for you.
Regards,
Ben
0
共有
TC
Trusted Customer
Feefoに#よる#検証#済み
Birmingham
10 years ago
Trusted CustomerのAlton Towers Holidaysに関するコメント:
Excellent
Very helpful
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
10 years ago
Website could improve
It is difficult to find information.
You should be able to book things such as the spa onto your hotel booking but no such thing is offered.
It would be useful to know exactly what your savings are...
さらに表示
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
10 years ago
Excellent - particularly Jake
Excellent. I tried to book online but could not specifically request the dates required for the waterpark and theme park, so I phoned the helpline. I spoke to a gentleman called Jake - he could not...
さらに表示
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
10 years ago
Once I found the right page it was easy but I kept getting redirected to information pages initially.
0
共有
TC
Trusted Customer
Feefoに#よる#検証#済み
leicester
10 years ago
Trusted CustomerのAlton Towers Holidaysに関するコメント:
perfect and professional workers
I am happy with the service that was giving to me, perfect and professional workers.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
