I was left completely unsatisfied when booking a short break at the Splash Landings Hotel with park tickets. I am a member of the Armed Forces and have been to Alton Towers before and used the...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for taking the time to leave us with your feedback!
I am ever so sorry to hear you did not have a great experience booking something in with us. This is definitely not the experience we wish for our customers to have. We would like for you to have a smooth booking process and then a great time away! We have recently changed our corporate discount which is where the confusion would have been, so I do apologise about that, it is new to some people but I can assure you they have been fully trained on this now.
We work very closely with the call centre so I will personally make sure that your comments are passed over and that this should not happen in the future.
I hope you had an enjoyable stay when you visited.
Best wishes,
Jamie
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TC
Trusted Customer
Feefoに#よる#検証#済み
Derbyshire
10 years ago
Trusted CustomerのAlton Towers Holidaysに関するコメント:
Easy
The booking service was very easy to use.
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Trusted Customer
Feefoに#よる#検証#済み
Glasgow
10 years ago
Trusted CustomerのAlton Towers Holidaysに関するコメント:
Representative was efficient and knowledgable. He did everything I asked for and made booking in a good time scale. He had a friendly manner.
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Trusted Customer
Feefoに#よる#検証#済み
Rotherham
10 years ago
Trusted CustomerのAlton Towers Holidaysに関するコメント:
Terrible, mis-sold voucher, ripped off
Terrible. Paid £5 to book a 40% off voucher through group on with advice that could use up until 10th March ( a week after 30% discount Alton Towers themselves were offering ended . Voucher said that...
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Customer Care
Alton Towers Holidays
10 years ago
Hi There,
Thanks for getting in touch to let us know how you felt about some of our most recent offers.
I am very sorry to see that you felt miss sold by the recent promotions.
I will be sure to see that our marketing team are aware that the overlap in offers had inconvenienced you.
Despite this I am glad to see you where still able to book in at a cheaper rate with the Groupon voucher, then it would of been without it.
We would like to wish you and your family a wonderful trip to the alton towers resort.
Warmest Regards,
Ben
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Trusted Customer
Feefoに#よる#検証#済み
East sussex
10 years ago
Trusted CustomerのAlton Towers Holidaysに関するコメント:
Quick,Friendly,Easy
Lady on phone was friendly,Knowledgable and happy to take time to explain deals to me to suit my family
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Trusted Customer
Feefoに#よる#検証#済み
South Lanarkshire
10 years ago
Trusted CustomerのAlton Towers Holidaysに関するコメント:
Groupon deal
Had tried to book a 2 day break using groupon voucher and selected 11 July as our arrival date. When confirmation had arrived the hotel was booked for 10th July and park tickets were valid from...
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TC
Trusted Customer
Feefoに#よる#検証#済み
Carlisle
10 years ago
Trusted CustomerのAlton Towers Holidaysに関するコメント:
Straightforward to book, disappointing that you can only book 3 rooms on each booking meaning I had to do the process twice, which then triggered them phoning me to check it wasn't a duplicate
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信頼できるカスタマー
Feefoに#よる#検証#済み
10 years ago
Great first experience and introduction to our stay.
Assistant was lovely and called me back when I could find some information I needed. Really patient and also gave me lots of information about other ideas for me stay.
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TC
Trusted Customer
Feefoに#よる#検証#済み
Falkirk
10 years ago
Trusted CustomerのAlton Towers Holidaysに関するコメント:
First class!
I couldn't get the booking done online so called the booking hotline. I must say the lady was first class and very friendly with great information. Five star service.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
