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We’ve checked your account and can confirm that this order was placed through our website. During checkout, the subscription option is pre-selected. This is designed to offer customers convenience, including benefits such as discounts and automatic deliveries, so you don’t need to reorder each time. We recognise that this may not have been your intention, and we’re sorry for any confusion this may have caused. We’d be happy to cancel any active subscription to ensure no further orders are processed and can also talk you through the available options for the order you’ve received. We have contacted you directly regarding this.