Ades is the African Food and Drinks store of choice in the United Kingdom with free Home Delivery and Click & Collect.
サービス
3.9
/5
5
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1
77
41
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去年の評価数:
すべて( 520件)のレビューを表示中
信頼できるカスタマー
Feefoに#よる#検証#済み
20 hours ago
Excellent
Customer Service Team
Ades Foods
17 hours ago
Thank you for taking the time to leave us a 4-star review.
We're delighted to hear that you found our service to be excellent. Your kind feedback means a great deal to us and motivates us to continue providing the best possible experience for our customers.
We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Ades Online Team
0
共有
AO
Adepeju Ogunsakin
Feefoに#よる#検証#済み
GBR
1 day ago
Adepeju OgunsakinのAdes Foodsに関するコメント:
The customer service was great but, the delivery took ages. I had to call twice before I could get my order
Customer Service Team
Ades Foods
17 hours ago
Thank you for taking the time to leave your feedback.
We're pleased to hear that you were happy with the customer service you received. However, we're sorry that your delivery took longer than expected and that you had to contact us twice before receiving your order.
We understand how frustrating this must have been, and we apologise for the inconvenience caused. Your feedback is valuable to us, and we are working to improve our service and reduce delays.
Thank you for your patience, and we hope to provide you with a much smoother experience the next time you shop with us.
Kind regards,
Ades Online Team
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
1 day ago
You guys must be a joke!
Made an order from the 1st of July, you said Standard delivery take 3-5 days.
It’s 8 days today, and 5 working days, no update,no delivery even though i paid delivery fee....
さらに表示
Customer Service Team
Ades Foods
17 hours ago
Thank you for taking the time to share your feedback, and please accept our sincere apologies for your experience.
We are deeply sorry to hear about the loss of your close family member. Please accept our heartfelt condolences during this difficult time.
We understand how frustrating the delay and the level of service you experienced must have been. This is not the standard we aim to provide, and we apologise for the inconvenience caused, as well as for your experience when contacting our customer service team.
Having reviewed your order, we can confirm that it has now been successfully delivered today. We appreciate that this does not make up for the delay or the frustration you experienced, and we are sorry that we did not meet your expectations on this occasion.
Your comments regarding the handling of your calls and the lack of response on social media have been taken seriously and will be shared with the relevant teams for review so that we can improve our service.
Thank you for bringing this to our attention, and we hope we will have the opportunity to restore your confidence in us in the future.
Kind regards,
Ades Online Team
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
1 day ago
Lack of comnunication around delivery
Customer Service Team
Ades Foods
1 day ago
Thank you for taking the time to leave us your feedback.
We're sorry to hear that you were disappointed with the communication surrounding your delivery. Please accept our sincere apologies for any frustration or inconvenience this may have caused.
Your feedback is important to us, and we will share it with our team as we continue to improve our communication and customer service.
Thank you for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Ades Online Team
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
6 days ago
Quality products and great value for money
Good looking product. Can't wait to have them
Customer Service Team
Ades Foods
1 day ago
Thank you for taking the time to leave us a 4-star review!
We're delighted to hear that you found our products to be good quality and great value for money. We hope you enjoy them just as much as they look!
Thank you for choosing Ades Foods. We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Ades Foods Team
0
共有
AB
Abimbola
Feefoに#よる#検証#済み
GBR
10 days ago
AbimbolaのAdes Foodsに関するコメント:
Very good experience
Very good poultry product !!!
Chicken was well packaged to maintain its frozen condition during transit.
Aderonke from the online team was very helpful and provided exceptional customer service.
Customer Service Team
Ades Foods
1 day ago
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were pleased with the quality of our poultry products and that the chicken arrived well packaged and frozen during transit.
We're especially grateful for your kind words about Aderonke. We'll be sure to pass on your feedback to her, and we're delighted to know she provided you with exceptional customer service.
Thank you for choosing Ades Foods. We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Ades Online Team
0
共有
DO
Dolly Ola
Feefoに#よる#検証#済み
11 days ago
Customer Service Team
Ades Foods
1 day ago
Thank you for your 5-star review!
We truly appreciate your support and are delighted that you had a positive experience with us. Thank you for choosing Ades Foods, and we look forward to serving you again soon.
Kind regards,
Ades Online Team
0
共有
AG
Adedayo Adeleke Gbebire
Feefoに#よる#検証#済み
GBR
16 days ago
Adedayo Adeleke GbebireのAdes Foodsに関するコメント:
Quality products and great value for money
A very wow experience. You have a forever customer in me
Customer Service Team
Ades Foods
16 days ago
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that you had a great experience with Ades Foods. Your kind words truly mean a lot to our team and motivate us to keep delivering the best quality products and service.
We look forward to serving you again soon!
0
共有
MB
Marie-Michelle Brannon
Feefoに#よる#検証#済み
GBR
18 days ago
Marie-Michelle BrannonのAdes Foodsに関するコメント:
Good service
I would said it was okay but some products was missing and I think I need to check again next time when I received it on the day
Customer Service Team
Ades Foods
1 day ago
Thank you for taking the time to leave us your feedback.
We're sorry that some items were missing from your order. Unfortunately, those items were unavailable at the time of packing, so they were not included. Please be assured that you were not charged for any unavailable items, and the cost of those products was not deducted from your payment.
We appreciate your feedback and understand your concern. We will also share your comments with our packing team to ensure we continue improving our communication and service.
Thank you for your understanding, and we hope to provide you with a 5-star experience on your next order.
Kind regards,
Ades Online Team
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
19 days ago
Customer Service Team
Ades Foods
15 days ago
Thank you for taking the time to leave us a 4-star review.
We truly appreciate your support and are pleased to know that you had a positive experience with us. Your feedback is valuable and motivates us to continue improving our products and services.
We look forward to serving you again and hope to earn a 5-star rating from you in the future.
Ades is the African Caribbean retail and wholesale Cash and Carry of choice in the United Kingdom. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market..
Ades is the African Caribbean retail and wholesale Cash and Carry of choice in the United Kingdom. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market..