Items for sale on web site which are then not available for dispatch. Items missing from order. Expensive items badly damaged. Slow and inadequate responses from customer service. The company should...
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Nia
A Place For Everything
1 year ago
We're very sorry to hear about your experience with your recent order. We completely understand how frustrating it must have been to receive damaged and missing items, and we sincerely apologise for the disappointment this has caused.
We strive to keep our stock levels accurate and ensure all items arrive in perfect condition, so it’s concerning to hear that this wasn’t the case for you. Your feedback has been shared with our team to review our stock management and quality control processes to prevent similar issues in the future.
I’d like to ensure we resolve this for you as quickly as possible. If you haven’t already been in touch with our customer service team, please reach out so we can arrange a suitable resolution.
Once again, I apologise for your experience, and I appreciate your honest feedback—it helps us improve. We hope to have the opportunity to restore your faith in us.
商品のレビュー
Nia
A Place For Everything
1 year ago
Thank you for your feedback, and I’m truly sorry that your order didn’t arrive in the condition you expected. I understand how frustrating it must have been to receive a scratched and damaged item, especially after already being informed that some of your order was out of stock.
We completely agree that stock availability should be reflected accurately on our website, and we’re actively working to improve this to prevent similar situations in the future. Your point about Elfa system designs being impacted by missing components is absolutely valid, and we sincerely regret the inconvenience this has caused.
If there’s anything we can do to assist further, whether that’s sourcing alternative solutions or discussing a resolution, please don’t hesitate to contact our customer service team at [customer service contact].
Once again, we apologise for the disappointment and appreciate your honest feedback—it helps us improve.
Hi
Thank you for your feed back. We can see you emailed after office hours on a Friday and had a response on the Wednesday. This is our standard 2-3 working day response time currently as we have a higher volume of emails during sales.
We can see you were offered a discount but opted for replacements of the items instead which have now been sent.
Our apologies for the inconvenience
Kind regards
Customer Services
APFE
