We are glad you found the website transactions easy and a speedy delivery, although we are disappointed to hear you weren't completely happy with the UGG boots. We agree that there can sometimes be small imperfections especially with items that there are huge quantities of. However, in the future please do not hesitate to let us know if you are unhappy and we will do our best to resolve any issues you may have.
Sincerely,
Francesca
kept fully informed of order status and every order arrived promptly.
Step2wo
Step2wo
13 years ago
Thank you for your comments. We do like to keep our customers as updated as possible. Mathew is a great shoe that we have brought back for many seasons, especially popular for school as it is both smart and comfortable. It is great to hear that are happily worn by your little ones.
Sincerely,
Francesca
Very simple, quick and easy. Appreciate getting a delivery time slot from delivery company.
Step2wo
Step2wo
13 years ago
The delivery time slot is definitely a very helpful service for our customers, especially when you don't want to wait in all day for your parcel, so we are happy to hear you found this helpful too as well as your son being happy with the shoes.
Sincerely,
Francesca
service was great couldn't ask for better service ! We had our shoes nxt day ! Youz much faster than others thanks again x
Step2wo
Step2wo
13 years ago
It is brilliant to hear you were happy with our service as we are constantly making every effort to make this as fast and simple as possible. We do hope to hear such great feedback from you again in the near future!
Sincerely,
Francesca
Ordered shoes and they were delivered by 6pm the following day
Step2wo
Step2wo
13 years ago
We are so glad to here that you received your shoes so promptly. We always strive to achieve a fast delivery service and this is almost always possible when there is stock in our main warehouse. Lorena is a great school shoe and very popular amongst our school collection hence why we bring this style back every season.
Sincerely,
Francesca
Dear Miss Messer(or perhaps Mrs now),
Thank you for such a lovely comment. We are very happy to hear you loved the shoes, what a perfect shoe for a flower girl! Congratulations and we wish you all the best!
Sincerely,
Francesca
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
