Extremely helpful staff. Would definatley use them again and would recommend them to friends and family.
Step2wo
Step2wo
13 years ago
We are extremely happy to hear you found our staff helpful as we do try our best in helping our customers with any queries they may have. Thank you for taking the time to write the comment.
Sincerely,
Francesca
Really really fast delivery, great quality boots as always. Also great incentives to buy off your site as you offer 10% off over £100 spend plus I had a £5 off voucher from my last order with you....
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Step2wo
Step2wo
13 years ago
Great to hear you have taken advantage of our offers, they definitely make a big difference on some of the more expensive items or if you wish to buy more than one shoe as in your case. We do hope your twins enjoy the boots.
Sincerely,
Francesca
We are happy to hear that that is our only down point, although we definitely take your point on board about not enough stock. I can see you ordered 'Lord' which is a very popular shoe that seems to fly out almost immediately despite re-ordering numerous times. Spat is also a fantastic shoe similar to Lord but designed by Jasmine Guinness for the British Heart Foundation so it will be good to know your money is going to a good cause.
Sincerely,
Francesca
first order the wrong shoes arrived, then had to wait nearly a week to be refunded as they couldn't find them in the warehouse. Then ordered second pair and the right ones were sent
Step2wo
Step2wo
13 years ago
Again we sincerely apologise for this. It is a very rare occasion that our warehouse ever dispatches the incorrect stock as we have many safe guards in place to prevent this happening, however, we realise this was not what happened in your case. We do hope you are happy with the second pair of Prada's and can assure you it will not happen again.
Sincerely,
Francesca
Excellent service. Very friendly and efficient - they chased up our order with the delivery company (off their own back) as we did not have a note explaining where the item was. The lady (apologies,...
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Step2wo
Step2wo
13 years ago
Thank you for your great feedback. We are sorry that you experienced some complications with where the driver had left your parcel but we were happy to know it was safe and sound with your neighbour. It is very important to us that you receive your items as quickly and efficiently as possible. I hope your little 2 year old enjoys wearing them,
Sincerely,
Francesca
We are glad you like the shoes. Lord are definitely one of our favourites and very popular amongst our customers as they look so smart and on trend too. Thank you for you comments.
Sincerely,
Francesca
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
